Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Smith

Galion,OH

Summary

Dynamic professional with a strong background in substance abuse recovery and customer service, honed at Pinnacle. Proven ability to foster emotional support and advocate for residents while maintaining safety and confidentiality. Skilled in activity planning and documentation, consistently enhancing client well-being and operational efficiency.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.

Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Residential Aide

Pinnacle
02.2024 - 05.2025
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Facilitated groups
  • Offered caring companionship and emotional support.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Observed and monitored patients activities.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed records of all office activities.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Property intake and property searches upon admission of patients
  • Strip searches of patients upon admission and upon returning to the facility from appointments
  • transport patients to clinic appointments
  • transport patients to and from the facility for admission/discharge
  • transport patients to hospital as needed
  • pickup patient prescriptions from pharmacy
  • Did patient laundry
  • Sign off on patient AMA forms when needed
  • Patient intake chart
  • Patient discharge charts
  • Be a positive support system for patients coming into facility
  • Maintain company protocol on our facility rules and guidelines for patients that admitted
  • Chart patients location and activities every 60 minutes.
  • Document any concerning behaviors by charting "incidentals" when needed.
  • Familiarize oneself with each patient's chart and what their diagnosis were to know how to properly engage with them
  • Cigarette runs for patients
  • Strip beds and help clean patient rooms when discharged and common areas as needed.
  • Monitored weekly phone calls and charted what the patient was talking about and to whom they were speaking too.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Certified Tanning Consultant

Summer Sun Tanning
06.2023 - 12.2024
  • Educated clients on health and safety of tanning facilities and procedures.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Exceeded monthly tanning product and membership sale quotas.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.
  • Maintained clean and stocked front counter area.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Completed household tasks by assisting with laundry, cleaning of common areas.
  • Participated in team meetings and staff training sessions.
  • Checked clients in and put them in the tanning bed for the correct amount of time.
  • Cleaned beds thoroughly after each use
  • Opened salon
  • Opened drawer
  • Closed salon
  • Closed drawer out and dropped deposits each shift


Car Sales

Mentor Kia
07.2014 - 12.2015
  • Maintained operations in accordance with used car sales laws.
  • Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
  • Sustained high degree of care and attention to prevent injury to others in congested areas.
  • Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
  • Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
  • Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
  • Conducted sales and recommended products to meet guest needs.
  • Increased sales by effectively communicating product benefits.
  • Managed care of adult and pediatric patients experiencing life-threatening problems, requiring complex assessment, high-intensity therapies and interventions.
  • Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process.
  • Achieved sales goals within car dealer channel in assigned accounts or territory.

Bistro/Head Bartender

Courtyard by Marriott
04.2012 - 09.2014
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Housekeeper/Hotel Front Desk Clerk

Value Place Extended Stay Hotel
03.2009 - 11.2012
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Operated electronic backpack vacuums and floor sweepers.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Sorted, laundered and put away various laundry items.
  • Returned emptied garbage receptacles to proper locations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within 3 rings throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Monitored staff performance and provided feedback and guidance.

Education

Associate of Arts - Human Services

Ohio Christian University
Circleville, OH
05-2027

GED -

Ashtabula Ged Course
Ashtabula, OH
04-2012

Skills

  • Safety awareness
  • Emotional support
  • Meal preparation
  • Housekeeping duties
  • Activity planning
  • Resident advocacy
  • Household organization
  • Privacy and confidentiality
  • Emergency response
  • Microsoft
  • Mental health care
  • Laundry processing
  • Behavior documentation
  • Patient assistance
  • Social interaction
  • Housekeeping
  • Greeting guests
  • Welcoming guests
  • Concierge service
  • Hotel recordkeeping
  • Customer service
  • Hotel services and hospitality
  • Property management systems
  • Check-ins and check-outs
  • Guest reception
  • Room availability
  • Correspondence management
  • Check-in & check-out coordination
  • Request management
  • Room charges
  • Reservation management
  • Guest relations
  • Supply stocking

Certification

CPR certified

Ohio Tanning Consultant Certification Valid through July 2027

AED Training

Relias Certifications and training


Timeline

Residential Aide

Pinnacle
02.2024 - 05.2025

Certified Tanning Consultant

Summer Sun Tanning
06.2023 - 12.2024

Car Sales

Mentor Kia
07.2014 - 12.2015

Bistro/Head Bartender

Courtyard by Marriott
04.2012 - 09.2014

Housekeeper/Hotel Front Desk Clerk

Value Place Extended Stay Hotel
03.2009 - 11.2012

Associate of Arts - Human Services

Ohio Christian University

GED -

Ashtabula Ged Course

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