Jesse Smith
Naperville,IL
Summary
Experienced and hardworking Hairstylist with upbeat personality and passion for creative color, updos/styling and precision cutting. Excellent knowledge of current trends and techniques, treatments and salon retail products. Committed to applying industry knowledge and training to build trusting rapport and deliver sensational results. Dedicated to delivering superior service to build client loyalty and create positive and empowering client experiences.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Drybar
Naperville, IL
12.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Cosmetologist
Zazu Salon & Day Spa
Naperville, IL
12.2020 - 10.2023
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Kept notes listing preferences and services provided to clients for quick reference.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Treated customers to shampooing and head massage to promote loyalty.
- Responded to customer inquiries by phone, email and in person.
Cosmetologist
Michael Graham Salon
Naperville, IL
11.2017 - 08.2020
- Consulted with clients by evaluating hair type, condition and desired outcome to determine ideal services to provide desired end result.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Evaluated client's hair and physical features to determine style and cut plans.
- Washed, colored, cut and styled hair for high volume of clients daily.
Barista
Starbucks
Naperville, IL
09.2014 - 03.2020
- Protected store assets and facilities by complying with company policies and procedures.
- Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
- Maintained highest standards of conduct and service to support company reputation.
- Conversed with customers to build a connection and make their visit more pleasurable.
Education
Capri Beauty College - Oak Forest
Oak Forest, IL10.2017
High School Diploma -
Kankakee High School
Kankakee, IL06.2013
Skills
- Brazilian Blowout certified
- Hot Heads Sew-in Weft Extension certified
- Client consultations
- Social skills
- Product knowledge
- Teamwork
Timeline
Front Desk Receptionist
Drybar
12.2023 - Current
Cosmetologist
Zazu Salon & Day Spa
12.2020 - 10.2023
Cosmetologist
Michael Graham Salon
11.2017 - 08.2020
Barista
Starbucks
09.2014 - 03.2020
Capri Beauty College - Oak Forest
High School Diploma -
Kankakee High School