Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Snyder

Sioux City,IA

Summary

Dynamic Customer Experience Lead with a proven track record at Victoria Secret & Pink, excelling in team management and strategic decision-making. Skilled in enhancing customer satisfaction through effective problem-solving and organizational abilities, driving sales performance while fostering talent development. Committed to delivering exceptional service and optimizing team efficiency.

Overview

3
3
years of professional experience

Work History

Customer Experience Lead

Victoria Secret & PINK
Sioux City, Iowa
09.2023 - Current
  • Teams' manager.
  • In charge of handling onboarding (hiring) and training.
  • Leading and overseeing the team.
  • Performance management.
  • Delegating tasks.
  • Delegating facilitation.
  • Talent development.
  • Reporting
  • Setting goals and objectives.
  • I have leadership skills, communication skills, decision-making, organizational skills, and problem-solving.
  • I primarily help customers find products, answer questions, offer recommendations, and process transactions to ensure a positive shipping experience, and meet sales goals.
  • I keep up with maintaining the store's appearance.
  • I do monthly inventory.

Sales Associate

Rue 21
Sioux City, IA
07.2022 - 09.2023
  • Assist customers with product selection to enhance the overall shopping experience.
  • Process transactions accurately and efficiently.
  • Maintain knowledge of current promotions to effectively communicate with customers.
  • Collaborate with team members to achieve sales targets and improve store performance.
  • Organize merchandise displays to optimize customer engagement, and increase visibility.
  • Address customer inquiries and resolve issues promptly to ensure satisfaction.
  • Organize clothing racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handle cash, card, and check transactions efficiently to complete customer purchases while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Manage returns, exchanges, and refunds in accordance with store policy.
  • Prepare merchandise for the sales floor by pricing and/or tagging.
  • Engage with customers to build loyalty by answering their questions about sizing, accessories, and merchandise care.
  • Minimize wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Increase customer loyalty by providing exceptional, personalized, attentive, and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays, and other busy periods, to alleviate staffing shortages.
  • Delivered energetic responses to customers in store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

East High School
Sioux City
05-2023

Skills

  • Strategic thinking
  • Data-driven decision-making
  • Teamwork
  • Problem solving
  • Reliability
  • Team management
  • Excellent communication skills
  • Multi-channel integration
  • Customer service
  • Multi-tasking
  • Computer skills
  • Organizational skills

Timeline

Customer Experience Lead

Victoria Secret & PINK
09.2023 - Current

Sales Associate

Rue 21
07.2022 - 09.2023

High School Diploma -

East High School

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