Jesse Stanley
Waterbury,CONNECTICUT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Stop & Shop
Meriden, CONNECTICUT
08.2016 - Current
- Provide exceptional customer service to ensure customer satisfaction.
- Develop and implemented strategies for providing excellent customer service experience.
- Review customer feedback and complaints to identify areas of improvement in customer service processes.
- Responsible for hiring new associates based on department needs.
- Insure store is following OSHA guidelines as well at state and local levels.
- Responsible for front procedures, service desk and cash office functions.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to overall store satisfaction.
Assistant Store Manager
Stop & Shop
Nantucket, MA
05.2020 - 05.2023
- Responded to and resolved customer issues.
- Responsible for onboarding and providing housing for J1 students from overseas and the US
- Oversaw front end operations as well as perishable and non perishable departments.
Sales Manager
Aaron's Sales and Lease
Waterbury, CT
03.2009 - 08.2016
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Responsible for maintaining inventory levels based on customer needs.
Tire and Lube Express Manager
Walmart
Waterbury, CONNECTICUT
09.2004 - 03.2009
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Grocery Manager
Walmart
Wilton, NY
01.2000 - 03.2004
- Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Monitored inventory levels and stock shelves with new merchandise.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Tracked sales data and identified trends in order to adjust pricing accordingly.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Conducted weekly meetings with staff members to discuss performance goals.
- Analyzed financial records to identify areas of improvement within the store.
- Provided feedback on employee performance reviews during annual evaluations.
- Collaborated with vendors to negotiate prices on products and services.
- Oversaw daily operations of the store including opening and closing procedures.
- Prepared reports regarding sales figures, expenses, inventory levels.
- Assisted customers with product selection when needed or requested.
- Ordered supplies as needed while staying within budget parameters.
- Inspected equipment regularly to ensure proper functioning of refrigeration units.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Education
Associate of Applied Science - Business Management
Hudson Valley Community College
Troy, NY06-1998
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NY06-1996
Associate of Applied Science -
SUNY At Albany
Albany, NYSkills
- Team Building and Leadership
- Expertise in sales
- Quality Assurance Controls
- Proficient in IOS Microsoft
- Policy Enforcement
- Budgeting and finance
- Decision-Making
- P & L
- Customer Service
- Staff Management
- Customer service and assistance
- Inventory merchandising
- Product Merchandising
- Training and mentoring
- Workflow Planning
- Employee Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Company Culture401k matchPaid time offWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPersonal development programsStock Options / Equity / Profit SharingWork from home optionTimeline
Assistant Store Manager
Stop & Shop
05.2020 - 05.2023
Assistant Store Manager
Stop & Shop
08.2016 - Current
Sales Manager
Aaron's Sales and Lease
03.2009 - 08.2016
Tire and Lube Express Manager
Walmart
09.2004 - 03.2009
Grocery Manager
Walmart
01.2000 - 03.2004
Associate of Applied Science - Business Management
Hudson Valley Community College
High School Diploma -
Saratoga Springs High School
Associate of Applied Science -
SUNY At Albany