Jesse Sternberg
Boiling Springs,SC
Summary
Adaptable learner with 7 years of experience in recruitment, training, and collaboration. Expert using educational and career counseling techniques to prioritize workload and set goals. Collaborated with multidisciplinary team on internal research. Flexible mentor individualizing intervention strategies and activities for supportive services to serve students.
Overview
6
6
years of professional experience
Work History
Admissions Counselor
Converse University
Spartanburg , SC
10.2021 - Current
- Reviewed admissions applications and evaluated student credentials.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
- Increased interdepartmental relationships within university to improve student success.
- Maintained student database and electronic records for each student contact.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Provided support and guidance to students experiencing academic and personal troubles.
- Coordinated follow up and student outreach to monitor academic progress for at-risk students.
- Organized, detailed and excellent track record of working well under pressure to meet deadlines.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Met firm deadlines while applying result-driven and goal-oriented methodology to teaching initiatives.
Service Professional
Olive Garden
Spartanburg , South Carolina
10.2019 - 10.2021
- Kept detailed records of New Employee training completion using Krowd Software.
- Worked with new employees to maximize individual success.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Frequently inspected production area to verify proper equipment operation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Resident Director
Limestone University
Gaffney , SC
07.2019 - 03.2021
- Determined housing assignments and managed room requests or changes for 1,000 students.
- Coordinated leadership and development opportunities for staff members.
- Managed team of 28 personnel overseeing 10 houses or dormitories and 1,000 residents.
- Completed quality reviews to check facilities and team performance.
- Evaluated resident living environments for compliance with standards and issues with safety hazards.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
- Established consistent relationships with students to maintain professional boundaries.
- Assisted students in handling tough situations to resolve problems.
- Guided students to integrate into both academic and social communities on campus.
- Initiated dormitory programs to foster positive relationships and safe social opportunities.
- Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Conducted tours, orientation and educational sessions for residents and families.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
Admissions Counselor
Life University
Marietta , GA
05.2018 - 10.2019
- Reviewed admissions applications and evaluated student credentials.
- Evaluated doctoral candidate dissertations for adherence to requirements for original research and contributions to investigative body of knowledge.
- Studied and analyzed current topics and delivered effective presentations to groups numbering 30+ people at national and international meetings.
- Drove continuous improvement related to use of new teaching tools, training methods and improvement of online doctoral education instruction.
- Guided students in thesis proposal creation, encouraging clear definition of problem statement, precise research questions, proposed procedures and practices and literature review.
- Supported curriculum development professionals for healthcare and information systems.
- Researched, published and presented current topics of study at national and international meetings.
- Made recommendations for continuous improvement related to use of new teaching tools, resources and training and improvement of online doctoral education instruction.
- Met firm deadlines while applying result-driven and goal-oriented methodology to teaching initiatives.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
- Maintained accurate confidential participant files to meet state and federal guidelines.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
Education
Master of Legal Studies - Law
Washington University in St. Louis
St. Louis, MO05.2022
Master of Science - Higher Education Administration
Southern New Hampshire University
Manchester, NH01.2020
Bachelor of Arts - History
Coker College
Hartsville, SC05.2017
Skills
- Resource Prioritization
- Student Records Maintenance
- Cognition Assessment
- Work Experience Programs
- Positive Reinforcement Strategies
- Conflict Management Education
- Jenzabar EX
- Instructional Strategies
- Instructional Techniques
- Reading of Applications
- Project Recruiting
- Support Networks
Timeline
Admissions Counselor
Converse University
10.2021 - Current
Service Professional
Olive Garden
10.2019 - 10.2021
Resident Director
Limestone University
07.2019 - 03.2021
Admissions Counselor
Life University
05.2018 - 10.2019
Master of Legal Studies - Law
Washington University in St. Louis
Master of Science - Higher Education Administration
Southern New Hampshire University
Bachelor of Arts - History
Coker College
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