Jesse Strack

• Maintained high customer satisfaction standards to meet or exceed targets.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
• Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved accounting, service and delivery concerns.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Commonly balanced multiple tasks at once while juggling the phone, email, meeting shipping deadlines and still managing not to neglect anyone.
• Ensured compliance with relevant industry regulations by keeping abreast of changes in legislation and implementing necessary updates to departmental processes.
• Organized regular promotional events and special offers to drive increased sales activity within the department.
• Continuously analyzed competitor pricing structures and market trends to inform strategic adjustments designed to maintain or improve profitability within the parts business segment.
• Continually received bonuses and spiffs for doing an exceptional job and going above and beyond of what was outlined in my job description.

• I ordered and received parts, maintained inventory, and was responsible for keeping the high volume moving parts in stock and available.
• Worked very closely with service techs to ensure all of their parts needs were met. In a timely, expedited fashion so that not only is the Tech happy but our client is happy.
• Worked with our clients to ensure that their service and safety needs were met and met with a care that a friend or family member would show you. We value our clients, we feel responsible in keeping you safe.
• Proficient in sales with excellent customer service skills. It may be an innate gift so some years of education. Either way, I seem to do pretty well in that area.
• Great problem solving and trouble shooting skills. I've learned as I've went. "On the job training/education".

By researching community permits for both commercial and residential properties allowed me to network with our clients, vendors, and manufacturers to obtain deviated pricing

• This pro-active approach was at times the edge my clients needed in order to be awarded the bid.
• Analyzed available data, market conditions, geographic area and pricing allowed me to be a great resource for my clients, Keller Supply Company, our vendors, and manufacturers when determining whether or not to introduce new products and applications and the cost effectiveness of doing so for all parties involved.
• Promoted to outside sales and successfully expanded my geographical territory
• Which included maintaining existing business, generating new leads and opportunities to grow the company and territory.
• Responsible for coordinating with our manufacturers, vendors, and clients to put on marketing shows and promotional rodeos
• Created great net-working opportunities for our clients, vendors, and manufacturers to get to know one another and help solidify great working relationships with one another which is a key fundamental to success in sales.
• My key to success is the relationships I may build, or the coincidences a particular client and I might share, its hard to pin point. The one common theme is the client and their importance. That will never go away with me.
• Consistently exceeded sales goals, forecasts, and quotas set for me by management.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Continually maintained an annual double digit growth in both sales and growth profit margin within my territory
• Consistently reaching and exceeding the forecast goals set for me
• I started out working in the warehouse, transitioned to customer service, transitioned to inside sales and then to outside sales.
• Recipient of the Rising Star Award given out by Chris Cam Corporation which honored and recognized exemplary performance from its new sales employees based on sales numbers, growth profit margin, and territory growth.
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
• Closely monitored the market within my territory and based on those findings would implement an aggressive strategy to bring it to market.
• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
• Worked with management as well as vendors to produce and implement promotions and incentives for clients based on the market and their needs.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales
• Utilized trade shows and conferences
• Networking closely with fellow co-workers, vendors, and clients to continually stay educated and informed on market conditions, new products, and new ideas.