Jesse Sullivan
Tolland
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Always willing to learn new techniques and operations
Overview
17
17
years of professional experience
1
1
Certification
Work History
In home elderly aide
11.2022 - 02.2025
- Lived with and cared for an elderly relative with dementia
- Responsible for her daily care requirements, cleaning and running errands and transportation to doctor’s appointments
- Coordinated all her care amongst various medical professionals
Location Manager
Mr. Sparkle Car Wash
08.2020 - 11.2022
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery
- Managed and trained staff, fostering a team-oriented and customer-focused environment
- Monitored equipment maintenance and cleanliness to uphold safety, operational standards
- Handled scheduling, inventory management, and financial reporting to meet business goals
- Resolved customer concerns promptly to maintain satisfaction and loyalty
- Oversaw all crew training and subsequent scheduling
- Continuously met sales demands while maintaining a strict ordering budget
Team member/ cook
Anthony’s Pizza
03.2019 - 07.2020
- Prepared and cooked pizzas and other menu items according to restaurant recipes and quality standards
- Maintained a clean and organized workstation, ensuring adherence to health and safety regulations
- Assisted in the preparation of ingredients, including slicing vegetables, preparing dough, and making sauces
- Delivered excellent customer service by fulfilling special requests and ensuring prompt order delivery
Custodial Assistant
Armor Pro
Hartford, CT
01.2016 - 03.2020
- Traveled throughout the tri-state area to service multiple Kindercare, Baby & Me, and Bed Bath and Beyond locations.
- Responsible for moving, sanitizing, and occasionally deep-cleaning all standing furniture and moveable structures
- Swept, mopped and vacuumed the entirety of each location
- Used heavy floor-stripping equipment to completely remove floor wax, after thoroughly cleaned
- Mixed and applied multiple coats of different waxes and polishes for floors of different materials
- Cleaned all interior and exterior windows regardless of weather or height
- Managed invoices, checklists and general customer service with every employee encountered while on location
Customer Service Representative
Bj's Wholesale Club
West Hartford, CT
01.2015 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Sold new and upgraded existing memberships while simultaneously performing in sales "competitions" with fellow service representatives
Customer Service Representative Team Lead
Sam's Club
Brooksville, FL And Manchester, CT
01.2012 - 01.2015
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Achieved recognition from National Corporate office for being the top performing "Credit Champion" in the South East region for 2013
- Continuously performed at the top of my Club in regards to signing up new membership accounts while also upgrading existing memberships
Store Manager
Hot Leathers
South Windsor, CT
10.2007 - 11.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Sized, custom tailored and fitted leather chaps for any customer that had any issue with fitting
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in seasonally fast-paced environment through proactive communication and positive feedback.
- Trained new employees during our busiest seasons and maintained the store during our slower winters completely on my own
Education
High School - General studies
South Windsor High School
Skills
- Customer service
- Machine operation
- Problem-solving
- Point of sale systems
- Friendly, positive attitude
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Computer skills
- Decision-making
- Problem resolution
Skills And References - Skills
Will provide upon request
Certification
- OSHA Certified
- [State] Driver's License
- Years of volunteerism through local community groups
Timeline
In home elderly aide
11.2022 - 02.2025
Location Manager
Mr. Sparkle Car Wash
08.2020 - 11.2022
Team member/ cook
Anthony’s Pizza
03.2019 - 07.2020
Custodial Assistant
Armor Pro
01.2016 - 03.2020
Customer Service Representative
Bj's Wholesale Club
01.2015 - 09.2015
Customer Service Representative Team Lead
Sam's Club
01.2012 - 01.2015
Store Manager
Hot Leathers
10.2007 - 11.2011
High School - General studies
South Windsor High School