Jesse Swengel
Ocala,FL
Summary
Dependable and organized candidate with effective managing abilities. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
23
23
years of professional experience
1
1
Certification
Work History
EMT-P
West Marion Community Hospital
01.2017 - 12.2023
Paramedic
US Healthworks
09.2015 - 01.2019
Architectural Interior Service Representative
PPG Architectural Finishes
03.2014 - 11.2014
Office Administrator
Digital Satellite Connections
01.2001 - 01.2014
Education
High School Diploma -
Dunnellon High School
Dunnellon, FLAssociate of Arts - General Social And Behavioral Science
Santa Fe College
Gainesville, FLBachelor of Science - Fire Service And Emergency Management
University of Florida
Gainesville, FL2021
Skills
- Participated in team meetings and training sessions to stay informed about day-to-day updates and changes; to provide internal and external customer support
- Access clients needs by communicating, accessing, and identifying appropriate needs
- Communicated with all professionals on all highly sensitive information; in order to appropriately relay client needs and maintain accuracy
- Adapted plans quickly and effectively based on changing conditions and reactions
- Developed and maintained rapport with coworkers and all other multi-agency staff to facilitate efficient products
- Delegated critical tasks to provide comprehensive resolutions to high level clients; with expedite needs
- Maintain appropriate language to communicate with all teams during sensitive scenarios; along side with maintaining openness and courage to provide informed support
- Provide appropriate options and affectively monitor while being ready to immediately adjust critical solutions
- Collaborate with senior-level personnel working in marketing and sales capacities
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize teams success
- Access knowledge and provide interdependent focus to improve accuracy of language, flow, and readability
- Interacted with all customers by phone, email, or in-person to provide information
- Identified and communicated customer needs to supply chain capacity and quality teams
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Leveraged data and analytics for informed decisions and drive business improvements
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Certification
Certified Scrum Product Owner® (CSPO®)
Licensed EMT-P - License PMD526179
Certified FF I/II Training
Certified CAHOC/NIOSH Professional
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of on going goals and task; reaching record results and benefits.
- Resolved product issue through consumer testing.
- Collaborated with team of a number of stakeholders to provide inter-development of multiple organizational and stakeholder goals.
- Focus on providing inter-dependent collaboration between teams, to provide superior customer service; though customer focus, resulting in an employee of the year.
- Facilitated, as President of the Organization, by creative consulting, across multiple vendors to create many projects for urban development, leading to new standards across multi-agencies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
What sets us apart and brings us together is the present.
Anonymous
Timeline
EMT-P
West Marion Community Hospital
01.2017 - 12.2023
Paramedic
US Healthworks
09.2015 - 01.2019
Architectural Interior Service Representative
PPG Architectural Finishes
03.2014 - 11.2014
Office Administrator
Digital Satellite Connections
01.2001 - 01.2014
High School Diploma -
Dunnellon High School
Associate of Arts - General Social And Behavioral Science
Santa Fe College
Bachelor of Science - Fire Service And Emergency Management
University of Florida
Certified Scrum Product Owner® (CSPO®)
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