Jesse Tannous
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Arizona State University, excelling in knowledge management and customer service. Expertise in knowledge management systems and effective communication has driven enhanced employee satisfaction and streamlined operations. A collaborative team player committed to continuous improvement and fostering a culture of transparency and knowledge sharing.
Qualified Knowledge Specialist with strong background in implementing and managing knowledge management systems. Successfully improved organizational efficiency through development and deployment of effective knowledge-sharing strategies. Demonstrated skill in content management and collaboration tools to enhance team productivity.
Overview
11
11
years of professional experience
Work History
Experience Center Specialist IT
Arizona State University
05.2014 - Current
- Improved center efficiency by streamlining processes and implementing effective organizational strategies.
- Contributed to team success by sharing knowledge and expertise with colleagues, fostering an environment of collaboration and continuous improvement.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with customers.
Quality Assurance Stretch
Arizona State University
04.2022 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Knowledge Management Stretch
Arizona State University
06.2023 - Current
- Enabled faster response times to customer inquiries, providing frontline staff with easy access to updated support information and troubleshooting guides through the internal knowledge base.
- Promoted organizational transparency, fostering open communication channels for employees to share their expertise and insights freely.
- Improved knowledge sharing by implementing a comprehensive knowledge management strategy.
- Boosted employee satisfaction with simplified access to critical resources through the development of an intuitive internal knowledge portal.
Education
Bachelor of Arts - Creative Writing
University of Arizona
Tucson, AZ05-2011
Skills
- Collaboration and teamwork
- Effective communication
- Continuous learning mindset
- ServiceNow Certifications and Training Experience
- Intimate experience with all major systems utilized for day-to-day operations of the Experience Center
- Expertise in knowledge management systems
- Content management proficiency
Timeline
Knowledge Management Stretch
Arizona State University
06.2023 - Current
Quality Assurance Stretch
Arizona State University
04.2022 - 06.2023
Experience Center Specialist IT
Arizona State University
05.2014 - Current
Bachelor of Arts - Creative Writing
University of Arizona
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