Jesse Thomas
Boulder,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Success Manager Lead
Arryved, Inc. (Point of Sale)
01.2017 - 09.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage for over 2,000 accounts.
- Established strong relationships with key customers, resulting in increased customer loyalty and revenue retention.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to customer success.
- Reduced customer onboarding time by over 50% by implementing new self-education materials, streamlining processes, and creating internal tools to increase efficiency
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Collaborated with sales and product teams to address customer success objectives.
Tap Room Manager Lead
Avery Brewing
01.2015 - 05.2017
- Increased efficiency by over 50% by overseeing implementation of a new cloud-based point of sale system
- Scheduled and staffed 25+ employees each day to match service level needs
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
Service Engineer Supervisor
Greystar Property Management
01.2014 - 01.2015
- Led, directed and supervised team of 6 employees to develop, test, modify and deploy solutions to property problems.
- Coordinated activities with other units of organizations to develop cross-functional strategic plans to enhance company performance.
- Set and managed budgets for capital, expense and cost improvement activities and defined and developed project specifications.
- Verified product and equipment design, specifications and processes to reduce costs while maintaining product quality and employee safety.
Education
Bachelor of Science in Healthcare Administration -
Ashford University
01.2017
Skills
- Client Relations
- Customer Account Management
- Strategic Planning
- Account Management
- Sales Proficiency
- Business Development
- Pipeline Development
- Customer Success
Accomplishments
Ultra marathon runner. Past races include the Silver Rush 50 miler (x3), Last Call 50 miler, Leadville 100 Mountain Bike Race, and the Leadville Trail 100 mile run
Timeline
Customer Success Manager Lead
Arryved, Inc. (Point of Sale)
01.2017 - 09.2023
Tap Room Manager Lead
Avery Brewing
01.2015 - 05.2017
Service Engineer Supervisor
Greystar Property Management
01.2014 - 01.2015
Bachelor of Science in Healthcare Administration -
Ashford University
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