Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesse Thomas

Milwaukee,WI

Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Successful Pharmacy Technician bringing 5 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Walgreens Boots Alliance
05.2015 - 11.2022
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Educated customers on special pricing opportunities and company offerings.

Retention Customer Service Representative

Spectrum
12.2013 - 04.2015
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
  • Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
  • Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
  • Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Experiences with metrics

Dietary Aide

Alexian Village of Milwaukee
01.2013 - 11.2013
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served food and snacks according to planned menu and patients' diet orders.
  • Served specific meals to patients with special dietary needs.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Cleaned and maintained dining room during and after each meal service.
  • Treated patients and team members with dignity and respect.
  • Engaged with residents to provide positive and enriching experiences.

Education

High School Diploma -

Milwaukee Job Corp Center
Milwaukee, WI
05.2013

Skills

  • Supply Restocking
  • Insurance Verification
  • HIPAA
  • Supporting Pharmacy Operations
  • Regulatory Compliance
  • Proper Labeling Procedures
  • Stocking Shelves
  • Billing Support
  • FDA Drug Safety Guidelines
  • Drug Inventory Control
  • Patient Education and Counseling
  • Pharmacy Operations
  • Call center experience
  • Upselling strategies
  • Cross-selling techniques
  • CRM software proficiency
  • Customer Service
  • Critical Thinking
  • Problem-solving abilities
  • Active Listening
  • Microsoft Excel
  • Computer Proficiency
  • Data Entry
  • Product Knowledge
  • Client Relations
  • Appointment Scheduling
  • Documentation
  • Conflict Resolution
  • Team Development
  • Complaint Handling
  • Microsoft Outlook

Languages

English
Full Professional

Timeline

Pharmacy Technician

Walgreens Boots Alliance
05.2015 - 11.2022

Retention Customer Service Representative

Spectrum
12.2013 - 04.2015

Dietary Aide

Alexian Village of Milwaukee
01.2013 - 11.2013

High School Diploma -

Milwaukee Job Corp Center
Jesse Thomas