Motivated account manager with 21 years of experience in grocery retail management - including 7 years of merchandising and plan o gram resets. Seeking a challenging, long term position that would allow me to utilize the training, experiences and expertise I have gained to further the goals of the company and myself.
Responsibilities include developing and implementing sales strategies that resulted in increased revenue. Resolve customer issues quickly and efficiently. Pushed for in-and-out programs in Kroger East outside of the normal Kompass process. Increased the supplier service level to my Ocado accounts from 20% to 74%. Utilize Power BI reporting and NTS for my day-to-day operations and data analysis.
Responsibilities includes helping to manage operations and sales for the store. Working to motivate the 115 associates to conduct productive operations within their departments. Working along side the store management team to drive EBITDA, overtime and sales. Work to improve in stock in all departments thru daily scans with the department leaders. Work on planning and follow thru on all sales plans and seasonal changes to improve sales. Work with all departments to improve safety thru monthly huddles, safety audits and training.
Responsibilities include managing the day to day operations of a 45k square foot store. Managing 68 associates by writing schedules, training team leads and working along side them to insure tasks are done. Lowered back room from 9% to 5.2% thru planning, BOH adjustments and by conducting section checks for accuracy. Improved sales by 18% in center store by building eye appealing displays, successful ad plan and thru in stock.
Responsibilities include managing front end operations, cash control and hiring of associates. Worked to achieve number 3 in cash control for the region by completing daily audits and proper training. Worked to properly staff the store as the hiring manager by conducting realistic job previews during the interviews. Set expectations on fast and friendly service thru coaching and working along side the associates.
Center Store Lead
Produce Manager
Center Store Area Manager
Responsibilities include managing the overnight process to improve store conditions. Working to motivate the 75 overnight associates to ensure tasks are done. Worked with reset team to meet the weekly goal by implementing a new process to improve productivity. Worked with HR team to hire energetic and friendly associates for all areas of the store.