JESSE THOMAS
Spring,TX
Summary
Motivated and reliable with hands-on experience in customer service and fast-paced retail environments. Proven ability to work efficiently under pressure, maintain a positive attitude, and deliver excellent service. Skilled in multitasking, teamwork, and communication through roles as a grocery store bagger and barista. Eager to bring strong work ethic and enthusiasm to new opportunities.
Overview
2
2
years of professional experience
Work History
COURTESY CLERK/Grocery Bagger
Kroger's Grocery
07.2024 - 09.2025
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Adapted to changing priorities in a fast-paced environment while delivering excellent customer service.
- Stocked shelves and organized merchandise to optimize product visibility and accessibility.
- Supported cashiers by bagging groceries quickly and accurately during peak hours.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Assisted customers with inquiries and provided product information to enhance shopping experience.
Crew Member
Dunkin' Donuts
08.2023 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining areas to enhance customer experience.
- Monitored inventory levels, reporting needs for restocking supplies promptly.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Learned food safety standards and maintained compliance during operations.
Skills
- Positive attitude
- Strong work ethic
- Customer service
- Outgoing and friendly
- Patience and tolerance
- Bagging techniques
- Teamwork and collaboration
- Customer assistance
Timeline
COURTESY CLERK/Grocery Bagger
Kroger's Grocery
07.2024 - 09.2025
Crew Member
Dunkin' Donuts
08.2023 - 03.2024