Jesse Thompson
San Antonio,TX
Summary
Versatile and results-driven professional with a strong background in transportation and maintenance, including a pivotal role at University Health System. Expert in flooring maintenance and equipment operation, coupled with a proven track record of enhancing customer satisfaction through critical thinking and detail-oriented service. Achieved significant improvements in project efficiency and safety compliance.
Overview
20
20
years of professional experience
Work History
Floor Technician
University Health System
03.2023 - Current
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
Truck Driver
Skinner Transportation Inc.
03.2020 - 02.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Truck Driver
US Xpress
01.2019 - 03.2020
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed preventive maintenance checks and basic repairs to vehicles.
Bus Operator
VIA Metropolitan Transit
02.2017 - 12.2018
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
Repair Technician
San Antonio Water Department
01.2016 - 02.2017
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Worked with diverse types of weather and ground conditions.
- Achieved high level of customer trust by providing clear and honest communication about repair processes and timelines.
- Collaborated with team members to complete complex repairs and improve overall service quality.
Pest Control Supervisor
Romney Pest Control
02.2005 - 03.2016
- Directed a team of pest control technicians, providing training and supervision for optimal performance.
- Led weekly team meetings to discuss ongoing cases, share knowledge, troubleshoot challenges, and celebrate successes.
- Ensured adherence to safety protocols, maintaining a record of zero work-related injuries during tenure as supervisor.
- Assisted sales representatives in crafting customized proposals for prospective clients based on their unique needs.
- Enhanced customer satisfaction by promptly addressing and resolving pest issues in residential and commercial properties.
- Mentored new hires through hands-on training sessions covering pest identification, pesticide application methods, and customer service.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Drove to customer residences and places of business to inspect for pests.
- Complied with safety guidelines and regulations with during pest control processes.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Inspected equipment for proper functionality to effectively facilitate application.
Education
Engine Mechanics - Gas And Diesel Engines
Technical School 35
Monclova, Coahuila MEX04-1990
Skills
- Cleaning and sanitation
- Floor buffing
- Site preparation
- Job site preparation
- Spot treatment
- Carpet cleaning
- Flooring maintenance
- Furniture movement
- Equipment Operation
- Pressure Washing
- Stain Removal
- Reliability
- Critical Thinking
- Detail Oriented
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Floor Technician
University Health System
03.2023 - Current
Truck Driver
Skinner Transportation Inc.
03.2020 - 02.2023
Truck Driver
US Xpress
01.2019 - 03.2020
Bus Operator
VIA Metropolitan Transit
02.2017 - 12.2018
Repair Technician
San Antonio Water Department
01.2016 - 02.2017
Pest Control Supervisor
Romney Pest Control
02.2005 - 03.2016
Engine Mechanics - Gas And Diesel Engines
Technical School 35
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