Jesse Trejo
San Antonio,TX
Summary
Accomplished professional boasting near 5 years in a Account Executive role. Promotes dynamic communication and reliability, in an ever-changing environment. Proven track record of maintaining long lasting relationships with clients.
Overview
12
12
years of professional experience
Work History
Senior Account Executive
Total Quality Logistics Inc.
San Antonio, TX
01.2020 - Current
- Assessed customer needs and presented the use of in-house CRM software as a solution.
- Led sales planning, development, and account management to grow existing accounts and establish new sales accounts.
- Resolved customer complaints regarding sales and service.
- Tracked and communicated project status, issues, risks, and decisions to clients.
- Communicated clearly with customers by email, telephone, and one-on-one meetings, driving positive experiences.
Operations Lead
Hector Garza Center
San Antonio, TX
01.2019 - 10.2019
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Implemented defensive tactics and physical restraints to maintain safety and security Hector Garza Center.
- Transported inmates to court, doctor appointments and work sites.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Served meals and dispensed medications to inmates.
Front Desk Agent
Omni Hotels & Resorts
San Antonio, TX
07.2018 - 01.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Responded to inquiries and room requests made online, by phone and via email.
- Supervised daily operations of hotel front desk in absence of manager.
Assistant Manager
Trejo Used Auto Parts
Mercedes, TX
01.2013 - 12.2017
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Bachelor of Arts - Sociology
The University of Texas At San Antonio
San Antonio, TXSkills
- Negotiation
- Supervision & Leadership
- Organizational Skills
- Conflict Resolution
- Account Management
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Senior Account Executive
Total Quality Logistics Inc.
01.2020 - Current
Operations Lead
Hector Garza Center
01.2019 - 10.2019
Front Desk Agent
Omni Hotels & Resorts
07.2018 - 01.2019
Assistant Manager
Trejo Used Auto Parts
01.2013 - 12.2017
Bachelor of Arts - Sociology
The University of Texas At San Antonio