JESSE TROTT

Effectively navigated local areas to pick up and deliver groceries to customers, ensuring prompt service and a high level of customer satisfaction.

• Demonstrated effective time management by handling multiple orders simultaneously and meeting stringent deadlines.
• Maintained a high level of professionalism and customer service, which resulted in positive customer feedback and an average 4.97-star rating from 282 orders on the Instacart platform.
• Applied problem-solving skills to address order discrepancies or customer complaints, ensuring a satisfactory resolution.

Directed organizational operations and maintained accurate records for each job request while offering valuable recommendations to improve business performance in terms of profitability, management, structure, and strategy. Served as a resourceful leader for the supply chain management of materials and equipment.

• Provided top-notch customer service to 200+ clients by effectively and quickly processing client and collateral requests.
• Utilized QuickBooks to successfully manage accounts payable and receivable for over 200 clients.
• Conducted reconciliation and monthly financial reporting, developed budgets analysis sheets using MS Excel
• Developed schedules and metrics for a team of nine employees to meet the ever-changing demands of the workplace.
• Oversaw purchasing activities of inventory and equipment as well as managed supplier relationships.

Delivered exceptional management services as a front-facing leader in the U.S. Military by collaborating with Iraqi Security Forces to contribute towards U.S./Iraqi coalition.

• Selected for establishing and directing a marksmanship plan of instructions for an Iraqi Federal Police Division. Responsible for managing plan from end-to-end which included developing plan using MS PowerPoint, presenting plan to Commanding Officer for approval, training team members, executing, and conducting lessons learned post execution.
• Selected as principal advisor to Federal Police Sniper Battalion responsible for leading multiple trainings of over 100 snipers by conducting classes and tailoring instruction to meet individual competence.
• Awarded Army Commendation Medal for tactical and technical proficiency in managing development and execution of classified defense plans.
• Awarded additional Army Commendation Medal for displaying competency and professionalism while serving as squad leader, creatively influencing all phases of planning and deployment of several missions.
• Served as a Non-Commissioned Officer leading 20+ combat patrols without any incident, injury, or loss of life.
• Provided leadership to a platoon of 36 men in an urban reconnaissance and surveillance mission while producing a comprehensible common operating picture.