Jesse Tubbs

· Responsible for supporting the operation of the organization’s computing infrastructure, and providing expedient and reliable end user support.

· Managed customers' expectations of support and technology functionality in order to provide positive user experience.

· Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

· Maintained master RMS list of users across various platforms, and direct and remote access points.

· Responsible for installing, configuring, and maintaining desktop and notebook computers and peripherals; along with the removal and management of retired hardware and software.

· Diagnosed and executed resolution for network and server issues.

· Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.

· Developed and initiated projects, managed costs, and monitored performance.

· Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

· Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

· Provided on-call support for critical issues related to Aspen.

· Maintained flexible schedule and responded to after-hours and weekend emergencies.

IBM/ Ally

Windows 7 Lead Deployment Technician

Responsible for each deployment in the US by being the direct point of contact between Ally and IBM for each site I was assigned. I was responsible for determining network/bandwidth speeds, ip release times, how many subnets there were at each site. I had to manage a team of technicians during the Windows 7 migration and implement various methods of technical assistance to end users to ensure the best possible customer service. I also managed how the customer's data was backed up and restored during the migration to ensure that there was no loss of data. I also was the designated technician for troubleshooting serious and or problematic issues, assisting in the repair/install of damaged or missing software. I was responsible for documenting and managing all laptop and desktop refresh hardware for each deployment. I often had to provide remote end user support via phone, remote desktop connection, and email.

AARP

PC Technician

Contract with AARP: To set up and deploy newly imaged laptops, re-image certain PC’s, add/assign

network printers, and to install specialized software for each computer.

Our Lady of the Lake Hospital (rehired)

Desktop Technician

To set up and deploy 580 PC’s for EPIC in and around the

OLOL Hospital/Clinics, and to perform any other IT related services that are requested by supervisors.

Our Lady of the Lake Hospital: To set up, deploy, and test scanners/printers/ups devices for EPIC.

Imaging using Ghost, as well as using pxe boot to test certain PC’s. Performed any other IT related

request that were given by supervisor.

Red-Thread/Laerdal Medical

Field Service Engineer

Traveling to customer sites installing, upgrading, repairing, and troubleshooting problems on

Laerdal’s computerized medical training mannequins.