Jesse Turner
Atlanta,GA
Summary
Operations and experience leader with a background spanning real estate sales, property management, and hospitality. Experienced in managing the full ownership lifecycle—from acquisition and onboarding through ongoing engagement and resale—across portfolios of 300+ properties. Known for building systems and teams that deliver high-touch, premium experiences while maintaining operational efficiency and long-term client trust.
Overview
16
16
years of professional experience
Work History
Founder & Principal
Heart-led Consulting, LLC
01.2025 - Current
- Partner with leaders, teams, and facilitators to strengthen communication, trust, and alignment through coaching, facilitation, and experiential design
- Coach leaders on self-awareness, emotional intelligence, and relational effectiveness to improve leadership and team dynamics
- Facilitate group experiences focused on communication, trust-building, and team cohesion using structured and experiential approaches
- Design and support retreats and multi-day experiences, managing logistics, flow, and participant experience to ensure smooth execution
- Serve as an on-site operational partner, overseeing run-of-show, vendor coordination, and real-time problem solving
Director of Product & Customer Experience
Fyxed
01.2021 - 01.2025
- Conceived and led the launch of a new financial product for the property management sector, designing a receivables-based funding model that enabled property owners to access capital through future rent streams
- Led development and execution of customer and operational programs supporting property managers and real estate owners
- Partnered with APM Help to improve owner experience, workflows, and portfolio performance
- Built core product infrastructure including underwriting criteria, cash flow analysis models, SOPs, legal frameworks, and operational workflows to move from concept to live execution
- Led cross-functional collaboration across UI/UX, engineering, legal, sales, and leadership teams, aligning product development with real-world operational needs
- Managed end-to-end client lifecycle including onboarding, underwriting, funding approvals, and relationship management across 36 funded projects totaling ~$335K
- Created website copy, sales materials, conference collateral, and investor-facing content to support product launch, market education, and growth initiatives
- Represented the company at industry conferences and contributed to early-stage business development and capital strategy efforts
Operations Manager
Turner Realty of Longmont
01.2018 - 01.2021
- Directed operations across a 300-property portfolio (residential, multifamily, and commercial), serving 210 property owners and ~950 tenants
- Advised clients on residential and second-home purchases
- Guided lifecycle decisions including pricing, timing, and value- maintaining long-term owner relationships.
- Modernized legacy business systems by implementing new property management software, communication tools, and standardized workflows across the organization
- Improved operational efficiency by streamlining maintenance coordination, inspections, compliance tracking, and tenant/owner communication processes
- Managed vendor budgets, approved repair expenditures, and oversaw ongoing property operations and capital improvements
- Coordinated contracts and closing processes across ~48 real estate transactions annually, working closely with agents and title companies
- Led and supported a small office team, improving communication and team effectiveness through structured processes and external consulting support
- Served as escalation point for tenant and owner issues, handling sensitive situations requiring judgment, clarity, and relationship management
Manager & Guest Concierge
Black Rock Lodge
01.2010 - 01.2012
- Directed multi-department operations at a remote, off-grid eco-lodge, supervising 23 staff across guest services, restaurant operations, maintenance, landscaping, and farm teams
- Managed end-to-end guest experience including check-in, orientation, concierge services, and coordination of excursions such as cultural tours, cave expeditions, river activities, and transportation logistics
- Oversaw operations and maintenance across 15 guest cabins, property infrastructure, vehicles, and off-grid systems including hydroelectric, solar, and natural waste systems
- Led restaurant operations including menu development, inventory, purchasing, food safety, and service standards
- Managed supply chain logistics in a remote environment, including sourcing, purchasing, and transport of goods necessary for daily operations
- Created staff schedules, supervised team performance, and handled personnel issues across multiple departments
- Supported group hospitality including retreats and international travel groups, ensuring smooth coordination and high-quality guest experience
- Participated in property safety protocols and operational risk management in a remote setting
Assistant Manager
Left Bank Brasserie
01.2014 - 01.2015
- Led front-of-house operations, scheduling, training, guest service, and private event support
Dining Room Manager
Cavallo Point Lodge
01.2013
- Managed dining room staff, scheduling, private events, and VIP guest service
Education
Bachelor of Music - Vocal Performance
University of Denver
Post-Degree Certificate - Music Production And Arranging
Berklee College of Music
Boston, MACertificate - Hospitality Administration And Management
Cornell University
Ithaca, NYCertificate - Activating The Heart of Teams Certified Trainer
HeartMath® Institute
Skills
- Owner Experience & Lifecycle Strategy
- Real Estate Sales & Investment Properties
- Property Management Operations
- Hospitality & High-Touch Service Delivery
- Client Retention & Relationship Management
- Cross-Functional Leadership
- Service Design & Experience Optimization
- Communication, Escalation & Resolution Systems
Languages
Spanish
Professional Working
Timeline
Founder & Principal
Heart-led Consulting, LLC
01.2025 - Current
Director of Product & Customer Experience
Fyxed
01.2021 - 01.2025
Operations Manager
Turner Realty of Longmont
01.2018 - 01.2021
Assistant Manager
Left Bank Brasserie
01.2014 - 01.2015
Dining Room Manager
Cavallo Point Lodge
01.2013
Manager & Guest Concierge
Black Rock Lodge
01.2010 - 01.2012
Bachelor of Music - Vocal Performance
University of Denver
Post-Degree Certificate - Music Production And Arranging
Berklee College of Music
Certificate - Hospitality Administration And Management
Cornell University
Certificate - Activating The Heart of Teams Certified Trainer
HeartMath® Institute