Jesse VALDEZ
Corpus Christi,Tx
Summary
Proven ability to establish and maintain excellent communication and relationships with clients, ensuring their satisfaction and fostering long-term partnerships. Proficient in Adobe and Microsoft programs, effectively utilizing technology in work. Exceptional communication skills to convey complex information clearly and concisely. Demonstrates high level of administrative competence, successfully utilizing analytical techniques to solve problems and improve processes. Excels in analyzing and adjusting work procedures for maximum efficiency, consistently striving for excellence in all professional endeavors.
Overview
11
11
years of professional experience
Work History
Fire Alarm/Security Technician
Corpus Christi Independent School District
03.2022 - Current
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Improved system reliability by promptly addressing and resolving technical issues.
- Conducted regular inspections for optimizing system performance and minimizing downtime.
- Upgraded security equipment to enhance surveillance capabilities.
- Programmed and configured network settings for security cameras.
- Trained new staff on system operations to promote team proficiency.
- Performed equipment testing to guarantee adherence to safety standards.
- Documented maintenance activities for accurate record-keeping and future reference.
- Managed inventory of security equipment to ensure availability and readiness.
Asset Manager
Rapid Radiology
01.2020 - 03.2022
- Worked closely with the CEO and CFO to ensure high quality equipment standards as well as planned repairs and preventative maintenance (within budget)
- Responsibilities included maintaining a professional relationship with various venders
- Physical maintenance of assets, inspection of assets, Corpus office building maintenance, maintaining relations with medical employees to ensure proper use of assets, and supervising a team of four employees
- Assets included: Cell phone/tablet, X-ray machine with equipment, laptop, company vehicles, company building, ultrasound machines, and EKG machines
- The scope of work includes multi-state travel in order to maintain equipment
- Assisted in the process of contracting, hiring and training of individuals
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
Lead Call Center Rep/ Maintenance
Rapid Radiology
03.2015 - 01.2020
- Handled a high volume of calls, maintaining professionalism and empathy.
- Received all patient information including insurance details to dispatch to the according X-ray tech
- Resolved customer inquiries efficiently to enhance satisfaction and retention.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
- Contributed to the development and implementation of call center initiatives aimed at improving patient experiences and overall operational efficiency.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
Materials Management Tech II
Christus Spohn Hospital
11.2013 - 03.2015
- Conducted periodic inventory audits to maintain accurate records and ensure minimal stock discrepancies.
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Collaborated closely with production departments to forecast material needs accurately, minimizing overstocking or shortages issues.
- Collaborated with cross-functional teams to optimize supply chain performance, resulting in reduced lead times for critical materials.
- Maintained open communication channels with internal departments to ensure timely resolution of material concerns or delays.
- Streamlined inventory management processes by implementing an efficient organization system, reducing stock discrepancies.
- Ability load and unload supply trucks, inspect items document damaged goods, and log inventory
- Provided training and guidance to junior technicians, fostering a supportive team environment that encouraged professional growth.
Education
Electrical Apprentice/ HS Diploma -
WB Ray HS
C.C, TX01.2013
Skills
- Device programming
- Adobe Certified
- Computer Skills
- Leadership Skills
- Electrical Apprentice
- Alarm systems
- Access control
- Blueprint reading
- Ticketing system proficiency
- Asset management
- Software installation
Timeline
Fire Alarm/Security Technician
Corpus Christi Independent School District
03.2022 - Current
Asset Manager
Rapid Radiology
01.2020 - 03.2022
Lead Call Center Rep/ Maintenance
Rapid Radiology
03.2015 - 01.2020
Materials Management Tech II
Christus Spohn Hospital
11.2013 - 03.2015
Electrical Apprentice/ HS Diploma -
WB Ray HS
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