Jesse Valencia
Lake Havasu City,AZ
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
21
21
years of professional experience
Work History
Operations Manager
Pulse Final Mile LLC
Fontana, CA
10.2022 - 03.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Enforced federal, state, local and company rules for safety and operations.
- Planned delivery routing, team workflows, and promotional initiatives.
- Measured and reviewed performance via KPIs and metrics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
Delivery Manager
DSI Logistics / Maersk
Brea
06.2007 - 10.2022
- Delivered valued outcomes from partnered resources.
- Conducted regular meetings with clients to discuss project progress, identify potential risks, and address any issues in a timely manner.
- Provided leadership and direction to team members on tasks related to the development, testing, deployment, and support
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Collaborated with technical staff from other departments in order resolve complex problems quickly.
- Identified areas for improvement in existing processes or procedures related to software delivery.
- Trained team members on new technologies used during the course of a project.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Managed performance issues with delivery team members.
- Monitored staff and organization of delivery department.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Identified opportunities to reduce cost and improve productivity.
Delivery Driver Supervisor
Banner Mattress
San Bernardino, CA
01.2003 - 06.2007
- Supervised and coordinated the daily delivery activities of drivers to ensure timely, accurate and efficient deliveries.
- Ensured that all vehicles were maintained in a safe condition, adhering to company policies and procedures.
- Assisted in resolving customer complaints related to product quality or delivery issues.
- Trained new hires on proper loading techniques, route planning, customer service standards and vehicle maintenance requirements.
- Communicated regularly with customers regarding their orders, including order status updates, arrival times and any additional services needed.
- Investigated any reported accidents or incidents involving company vehicles or personnel while on duty.
- Performed periodic inspections of delivery vehicles to ensure they meet safety requirements before being dispatched each day.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
Education
General
San Gorgonio High School
San Bernardino, CA08-1997
Skills
- Process Improvement
- Performance monitoring
- P&L Management
- Customer Service
- Schedule Management
- Decision-Making
- Client Relations
- Cultural Awareness
- Problem-Solving
- Staff Development
- Performance Management
- Staff Training
- Point, Point, Presentations
- Logistics Oversight
Timeline
Operations Manager
Pulse Final Mile LLC
10.2022 - 03.2024
Delivery Manager
DSI Logistics / Maersk
06.2007 - 10.2022
Delivery Driver Supervisor
Banner Mattress
01.2003 - 06.2007
General
San Gorgonio High School
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