Jesse Valley
Green Bay,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
All City Communications
08.2024 - Current
- Receive and direct incoming calls
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Switchboard Operator
HSHS Saint Vincent Hospital
01.2024 - 08.2024
- Answer all inbound phone calls, direct all emergency codes
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
- Connected callers with appropriate professional, department.
Parts and Service
the Village Companies, Skee Ball Inc., Baytek
06.2021 - 05.2024
- Took over all parts and service for the brand
- Diagnose games and recommend correct parts
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Boosted department profitability with effective pricing strategies and cost control measures.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance.
- attend trade shows.
- evaluate new products for serviceability and reparability.
- build parts and arcade games from scratch
- Reason for leaving: work at st Vincent full time
- Reduced operating costs through strategic resource allocation and process improvements.
Exterior Operations
The Board Store
01.2020 - 04.2021
- Check contracts received from sales for accuracy
- Get building permit and check local building ordinances
- Enter the contract into Quickbooks
- Order materials
- Stayed up-to-date on latest trends in exterior design to offer informed recommendations to customers seeking guidance.
- Developed strong relationships with local suppliers to secure competitive pricing on materials for ongoing projects.
- Implemented efficient scheduling practices that allowed multiple simultaneous projects without sacrificing quality or attention to detail.
- Schedule sub-contractors and our employees, customer service and troubleshooting materials
- Reduced company expenses through diligent monitoring of material usage, appropriate disposal of waste, and recycling efforts.
- Worked closely with other construction professionals such as carpenters, electricians, and landscapers to ensure seamless project completion.
Inventory Manager, IT Manager, Wharehouse Manager
Bakalars Sausage
01.2019 - 12.2020
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- In house IT and help desk
- assist HACP manager when needed
- logistics
- Managed all equipment
- Accomplished multiple tasks within established timeframes.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Developed and implemented policies and procedures for inventory management.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
Office Manager
Advanced Formliners/Speedymason
01.2018 - 12.2019
- Inventory management
- in house IT and support
- Managed and built our web site
- quick books, accounts payable and receivable
- handled all outbound logistics
- coordinate contractors
- troubleshoot new equipment and processes
- pull/prepare orders for shipment
- i did thermo forming production
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- planned sales trip for the sales manager
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office
- assisted in design and testing of new technology
- technology, enhancing overall efficiency and data security.
Office Manager
Premier Catering
01.2016 - 12.2017
- In this position I ran all aspects of the business in the owners absence
- in-house IT
- Bookkeeping accounts payable/receivable
- payroll
- marketing/ social media
- ordering/inventory
- cooking and prep work
- catering work- set up, tear down, and serving
- customer relations
- vendor negotiations
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Remarketing Tech/Asset Tracking
Dynamic Recycling
01.2015 - 12.2016
- inspect and repair laptops and desktop towers
- Sort electronics and equipment to decide the viability of the equipment and if it was worth trying to resale it
- document all devices and hard drives so companies have a complete list of disposed equipment
Commercial Lines Account Manager, MVR Record Search, Tech Support
Winona Agency Inc.
01.2013 - 12.2015
- in house IT and help desk
- managed software needs
- deploy new hardware, repair scanner units, took care of building needs, built a basic safety program, serviced client accounts, and other needs as required
- Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
- conducted mrv reports
- set up routes for my producer an was the person who set appointments
Office Manager
Empire Development & Construction
01.2010 - 12.2013
- conducted Human Resources duties
- accounts payable and receivable
- Invoicing
- Lien Waivers
- Customer service
- Asset Tracking
- safety officer
- inventory
- new hire trainer
- Repair of tools as needed
- I maintained and repaired the network and computer equipment as needed
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
- Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
- attended networking meetings
- Created organized filing system to manage department documents.
Loss Prevention
Ace Hardware
01.2000 - 12.2010
- design a New Hire orientation
- sprinkler system maintenance
- Forklift training
- preform maintenance batteries
- make maintenance requests.
- preform daily checks on equipment.
- can operate all types of crown forklifts
- Maintain forklift batteries
- maintain security system
- asset tracking
- clean up hazardous materials
- snow removal
- trailer security
- write-ups
- spotting trailers
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Degree in clock and watch repair -
Gem City College
Quincy, IL12.1996
High School Diploma -
Webb High School
Reedsburg, WI12.1995
Skills
- TimePilot
- Active Directory
- Adobe Creative Suite
- Terminal Server
- Entrée
- Microsoft Office Suite
- QuickBooks
- Security System Experience
- IT Support
- Technical Support
- Snow Plowing
- Warehouse Management
- Equipment Repair
- Operating Systems
- Help Desk
- Troubleshooting
- Computer Networking
- Multi-line Phone Systems
- Pricing
- Microsoft Exchange
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- De-escalation techniques
- Building rapport
- Quality control
- Technical support
- Clerical support
- Dispute resolution
- Filing
- Customer education
- Product sales
- Multi-line phone talent
- Coordination
- Account updating
- Research
- Account management
- Reading comprehension
- Spreadsheets
- Stock management
- Retail store support
- Product promotion
- Document control
- Brand representation
- Quality assurance controls
- Escalation management
- Shipping and logistics
- CRM software
- Information security
- Product education
- Key holder experience
- Delivery scheduling
- Warehousing functions
- Receiving support
- Call triaging
- Process optimization
- Record preparation
- Report creation
- Credit adjustments
- Travel planning
- Route management
- Warranty service
Certification
Driver's License
Assessments
- Spreadsheets with Microsoft Excel, 04/01/21, Proficient
- Food service: Customer situations, 04/01/24, Proficient
- Work style: Reliability, 04/01/24, Proficient
- Security guard skills, 07/01/24, Proficient
- Filing & organization, 03/01/21, Proficient
- Work motivation, 04/01/21, Proficient
- Communication skills, 05/01/24, Proficient
- Administrative assistant/receptionist, 03/01/24, Proficient
- Manufacturing skills, 03/01/24, Proficient
- Business math, 05/01/24, Proficient
- Customer focus & orientation, 05/01/21, Proficient
- Verbal communication, 05/01/24, Proficient
- Automotive maintenance, 07/01/24, Proficient
- Call center customer service, 05/01/21, Proficient
- Customer service, 07/01/24, Proficient
- Learning agility, 04/01/24, Proficient
- Work style: Conscientiousness, 04/01/24, Proficient
- Forklift safety, 04/01/24, Proficient
- Manufacturing fit, 04/01/24, Completed
- Office manager, 04/01/21, Proficient
- Work style: Reliability, 03/01/24, Proficient
- Mechanical knowledge, 03/01/24, Proficient
- Basic maintenance and repair, 05/01/24, Proficient
- Attention to detail, 03/01/24, Proficient
Timeline
Customer Service Representative
All City Communications
08.2024 - Current
Switchboard Operator
HSHS Saint Vincent Hospital
01.2024 - 08.2024
Parts and Service
the Village Companies, Skee Ball Inc., Baytek
06.2021 - 05.2024
Exterior Operations
The Board Store
01.2020 - 04.2021
Inventory Manager, IT Manager, Wharehouse Manager
Bakalars Sausage
01.2019 - 12.2020
Office Manager
Advanced Formliners/Speedymason
01.2018 - 12.2019
Office Manager
Premier Catering
01.2016 - 12.2017
Remarketing Tech/Asset Tracking
Dynamic Recycling
01.2015 - 12.2016
Commercial Lines Account Manager, MVR Record Search, Tech Support
Winona Agency Inc.
01.2013 - 12.2015
Office Manager
Empire Development & Construction
01.2010 - 12.2013
Loss Prevention
Ace Hardware
01.2000 - 12.2010
Driver's License
Degree in clock and watch repair -
Gem City College
High School Diploma -
Webb High School
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