Jesse Van Duren
Conway,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Specialty Assistant Store Manager
Lowes Home Improvment
12.2023 - Current
- Developed a high-performing team of over 20 associates through effective recruitment, training, and mentoring initiatives.
- Established a culture of continuous improvement within a team of 170 associates by providing constructive feedback during performance evaluations.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
Merchandising Assistant Store Manager
Lowes Home Improvment
06.2023 - 12.2023
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to 20 or more associates, empowering them to excel in their roles while driving overall store performance.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
Department Supervisor
Lowes Home Improvment
12.2022 - 06.2023
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 5 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Head Cashier
Lowes Home Improvment
12.2022 - 06.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored roughly 20-30 new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Customer Service Associate
Lowes Home Improvment
06.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Independent Contractor-Food Service
DoorDash
01.2018 - 06.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Cashier
Dollar Tree
08.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Food Waiter
Buffalo Point Cabins & Restaurant
06.2016 - 08.2017
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
Carhop
Sonic
10.2015 - 08.2016
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Education
Bachelor of Science - Interdisciplinary Studies
Arkansas Tech University
Russellville, AR12.2022
Skills
- Store operations
- Team Management
- Task Delegation
- Tech-savviness
- Data Interpretation
- Ability to Prioritize
Timeline
Specialty Assistant Store Manager
Lowes Home Improvment
12.2023 - Current
Merchandising Assistant Store Manager
Lowes Home Improvment
06.2023 - 12.2023
Department Supervisor
Lowes Home Improvment
12.2022 - 06.2023
Head Cashier
Lowes Home Improvment
12.2022 - 06.2023
Customer Service Associate
Lowes Home Improvment
06.2022 - 12.2022
Independent Contractor-Food Service
DoorDash
01.2018 - 06.2022
Cashier
Dollar Tree
08.2017 - 01.2018
Food Waiter
Buffalo Point Cabins & Restaurant
06.2016 - 08.2017
Carhop
Sonic
10.2015 - 08.2016
Bachelor of Science - Interdisciplinary Studies
Arkansas Tech University