Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Jesse Wade

Jesse Wade

Riverview,FL

Summary

Dynamic Team Captain with a proven track record at Better Car People, excelling in team leadership and conflict resolution. Skilled in data analysis and effective communication, I fostered a collaborative environment that enhanced team performance and achieved key objectives. Committed to continuous improvement, I implemented strategies that significantly boosted team morale and productivity.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Team Captain

Better Car People
Boca Raton, Florida
04.2022 - 03.2025
  • Motivated the entire team by creating a positive environment where everyone felt valued and appreciated.
  • Maintained open lines of communication between the team and management.
  • Provided guidance and support to ensure that all team members were working together efficiently.
  • Facilitated conflict resolution among team members when necessary.
  • Monitored progress of team objectives, identified potential issues and addressed them in a timely manner.
  • Oversaw employee training, coaching, and performance evaluations.
  • Led team meetings, discussed and delegated tasks to individual team members.
  • Conducted troubleshooting and assigned tasks to specified employees to resolve problems.
  • Communicated with department supervisors and managers to establish objectives and monitor performance of team members based on established KPI metrics.
  • Created reports summarizing progress towards goals, results achieved, challenges encountered.
  • Implemented a feedback system for team members to voice their opinions and suggestions, improving team dynamics.
  • Maintained detailed records of team performance statistics, utilizing data to inform future training and strategy adjustments.

Team Captain

Central BDC
08.2019 - 04.2022
  • As the team lead, it is my responsibility to lead by example.
  • Maintain optimism and identify positive aspects in all situations.
  • Taking inbound phone calls at a high volume.
  • Making outbound calls at a high volume.
  • Following the script that was given.
  • Coaching new agents and leading meetings via Zoom.
  • Led team meetings to discuss project goals and strategies.
  • Coordinated schedules to ensure efficient resource allocation.
  • Guided team members in best practices for customer engagement.
  • Facilitated training sessions to enhance team skills and knowledge.
  • Monitored performance metrics to identify areas for improvement.
  • Developed action plans to address challenges within the team.
  • Fostered a collaborative environment to promote team cohesion.
  • Motivated the entire team by creating a positive environment where everyone felt valued and appreciated.
  • Facilitated conflict resolution among team members when necessary.
  • Monitored progress of team objectives, identified potential issues and addressed them in a timely manner.
  • Created reports summarizing progress towards goals, results achieved, challenges encountered.
  • Facilitated weekly team meetings to discuss strategies, performance improvements, and address concerns.

BDC Agent

Vista Motors
05.2020 - 08.2020
  • I handle inbound leads, emails, texts and phone calls.
  • I persuade customers to come to our dealership to buy our inventory.
  • I make no less than 150 call's a day.
  • I set an average of 10 appointments a day.

Internet Sales Consultant

Performance Nissan
10.2011 - 06.2015
  • I was responsible for the incoming sales calls.
  • I answered questions and set appointments.
  • Assisted customers with online inquiries and product selections.
  • Managed customer accounts and updated information in the database.
  • Responded to customer feedback and resolved issues effectively.
  • Trained new agents on sales techniques and company policies.
  • Analyzed sales data to identify trends and improve strategies.
  • Developed relationships with clients to enhance customer satisfaction.
  • Processed orders accurately by verifying payment information, delivery instructions, and product availability.
  • Maintained a record of client transactions using CRM software.
  • Provided technical support to customers with Internet access problems.
  • Generated leads through cold calling, email campaigns, and other marketing techniques.
  • Followed up on customer inquiries and complaints promptly via telephone and email.
  • Developed comprehensive knowledge of company's products in order to provide accurate information to customers.
  • Assisted customers in navigating websites to find products or services they were looking for.
  • Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.

Administrative Assistant/ Receptionist

Title-Write Solutions, Inc
Deerfield Beach, FL
03.2011 - 09.2011
  • Directing phone calls to the proper associates; customer service, answering client's questions, and knowing how to get solutions to their needs;
  • Greeting clients; auditing of company invoices; scheduling appointments; assisting in company projects;
  • Research for pre exam on title files including: searching county property appraiser websites to locate certain properties, obtain taxes, prior policies, and running property searches through DataTrace to obtain instruments recorded in public records.

Bookkeeper/Receptionist

Kritters With A "K"
04.2007 - 01.2010
  • Answering phone calls, making appointments, handling cash and charged payments.
  • Data entry: accounts payable/receivable, utilizing Quick Books, & writing checks.
  • Dog Groomer - this position helped to polish my organizational skills.
  • Customer service - co-ordinating their requests with our services.

Server

Flanigans Seafood Bar & Grill
07.1997 - 01.2005
  • Taking guests' orders efficiently and promptly;
  • Handling cash and credit card payments;
  • Multitasking in a high volume atmosphere.
  • Being a team player, helping others.

Cashier

Publix
05.1996 - 01.2003
  • Customer service, scanning all items efficiently and quickly;
  • Entering proper codes; handling cash or credit card transactions;
  • Giving proper change.
  • Responsible for thousands of dollars worth of transactions on a daily basis.
  • Cleaning and organizing the store throughout my shift.

Education

Associate of Applied Science -

Florida Technical College
Pembroke Pines, FL
01.2025

Associate - Nursing

Broward College
Fort Lauderdale, FL
06.2018

Certificate - Massage Therapy, Anatomy And Physiology

Sheridan Technical College
Hollywood, FL
05-2005

Skills

  • Cold calling
  • Payroll
  • Financial report writing
  • Animal care
  • Team leadership
  • Effective communication
  • Conflict resolution
  • Data entry
  • Customer service
  • Critical thinking
  • Influencing others
  • Motivation techniques
  • Problem-solving
  • Team representative
  • Continuous improvement
  • Written communication
  • Human anatomy
  • Multitasking Abilities
  • Analytical thinking
  • Analytical skills
  • Interpersonal skills
  • Medical coding
  • Data analysis
  • HCPCS coding
  • Coding error resolution
  • Insurance coding (ICD-9 and CPT)
  • Healthcare claim coding
  • Medical terminology
  • Medical software proficiency
  • HIPAA compliance
  • Claims processing
  • Anatomy
  • Data entry and management
  • Medical record security
  • Medical billing
  • Certified coding associate

Certification

  • NCCT, NCICS, National Certified Insurance & Coding Specialist. ID Number 1215595

References

References available upon request.

Timeline

Team Captain

Better Car People
04.2022 - 03.2025

BDC Agent

Vista Motors
05.2020 - 08.2020

Team Captain

Central BDC
08.2019 - 04.2022

Internet Sales Consultant

Performance Nissan
10.2011 - 06.2015

Administrative Assistant/ Receptionist

Title-Write Solutions, Inc
03.2011 - 09.2011

Bookkeeper/Receptionist

Kritters With A "K"
04.2007 - 01.2010

Server

Flanigans Seafood Bar & Grill
07.1997 - 01.2005

Cashier

Publix
05.1996 - 01.2003

Associate of Applied Science -

Florida Technical College

Associate - Nursing

Broward College

Certificate - Massage Therapy, Anatomy And Physiology

Sheridan Technical College

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