Jesse White
Graceville,Fl
Summary
With a proven track record at Baptist University of Florida, I excel in infrastructure upgrading and providing exceptional helpdesk support. Leveraging technical solution development and incident management, I've significantly enhanced system efficiency. My strong problem-solving abilities and effective communication skills ensure high customer satisfaction and operational excellence.
Overview
14
14
years of professional experience
Work History
System Administrator
Baptist University of Florida
Graceville, Fl
10.2018 - Current
- Designed, configured and tested computer hardware and operating system software.
- Oversaw storage management, data migration, backups and drive replacements.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Configured and maintained system hardware, software and network components.
- Automated routine administrative tasks using scripting languages like PowerShell and Bash, increasing operational efficiency.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Analyzed system logs to identify suspicious activities or anomalies.
- Analyzed and reported on system logs to detect and troubleshoot potential issues before they impact operations.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Provided technical support and training to users, improving system understanding and reducing support requests.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Analyzed equipment performance records to determine need for repair or replacement.
- Coordinated with vendors and company personnel to facilitate purchases.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Resolved complex technical problems within established service level agreements.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Configured, monitored and maintained email applications or virus protection software.
- Developed and maintained comprehensive documentation for system configurations and procedures.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
- Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
- Created user accounts and managed access rights for users.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Provided guidance on best practices related to system administration procedures.
- Installed, tested and evaluated new systems, applications and patches.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Submitted recommendations regarding infrastructure overhauls.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Conferred with network users about solutions to existing system problems.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Implemented security measures such as firewalls, antivirus programs.
- Troubleshot application errors and provided technical support to end-users.
- Consulted users to determine areas in need of improvement.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Oversaw daily performance of computer systems.
- Updated operating systems regularly with latest patches or service packs.
- Trained staff members on the use of various applications such as Microsoft Office Suite products.
- Maintained positive working relationship with fellow staff and management.
- Resolved issues related to internet connectivity and email access.
- Tested new software releases prior to installation in order to ensure compatibility with existing systems.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Maintained inventory of all IT assets including desktops, laptops, monitors.
- Performed troubleshooting of hardware components including memory modules, hard drives, motherboards.
- Restored lost or corrupted files from backups when needed.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Assisted with network security measures such as firewalls, anti-virus software and other security tools.
- Set up new equipment for employees upon request.
- Conducted regular maintenance checks on computers to identify potential problems before they occur.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Monitored system performance for optimal speed and availability.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Provided support for remote users via virtual private networks.
- Created user accounts and granted permissions according to company policy.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Configured routers, switches and other networking devices for local area networks.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Provided technical assistance to users by phone or in person.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Performed data backup operations using appropriate media such as tapes or external hard drives.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Evaluated software or hardware to recommend improvements or upgrades.
- Analyzed user requirements and designed appropriate solutions based on those needs.
- Diagnosed and resolved hardware and software faults with desktop computers and laptops.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Resident Assistant
Baptist University of Florida
Graceville, Fl
07.2017 - 12.2018
- Acted as a liaison between residents and campus services, facilitating access to support as needed.
- Served as positive role model for diverse group of individuals.
- Interfaced with residents to address and resolve complaints or grievances.
- Welcomed new residents and assisted with community adjustment.
- Facilitated team building exercises among roommates or suitemates to foster a sense of community within the residence hall.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Served as a first responder to emergencies, implementing crisis management protocols efficiently.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Monitored assigned areas for cleanliness and security purposes.
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
Cashier
Piggly Wiggly Grocery Store
Graceville, Fl
03.2016 - 06.2017
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained work area and kept cash drawer organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Checked personal identifications during alcohol and tobacco sales.
- Helped with purchases and signed customers up for rewards program.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
Math Tutor
Hillsborough Community College - Dale Mabry Campus
Tampa, FL
10.2010 - 07.2015
- Utilized positive reinforcement techniques to encourage and motivate students.
- Asked key questions prompting specific student responses to assess tutoring session progress.
- Explained tutoring services and booked tutoring appointments.
- Identified areas where students need additional instruction or practice.
- Reviewed textbooks, notes, homework assignments, quizzes, and tests with students.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Used technology in tutoring sessions to diversify and enhance learning.
- Provided individualized tutoring sessions to help students enhance their math skills.
- Encouraged positive attitudes towards mathematics among all learners.
- Recommended supplementary books, software, and other learning materials.
- Encouraged students to ask questions and discuss topics related to mathematics.
- Explained various methods for solving equations and other math problems.
- Assisted students with understanding mathematical concepts such as algebra, geometry, and calculus.
- Demonstrated how to use calculators, computers, and other technology tools for problem-solving tasks in mathematics.
- Maintained updated knowledge through continuing education and advanced training.
Part-time Hardware Technician
Straz Center
Tampa, FL
09.2012 - 06.2015
- Assisted users with the setup of their new equipment including phones, laptops and desktops.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
- Researched, tested and verified proper functioning of software patches and fixes.
- Constructed, installed, and tested customized configurations based on numerous platforms and operating systems.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Identified system data, hardware or software components to meet user needs.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Developed solutions for customers' IT needs by assessing their requirements first hand.
- Tested system performance to ensure proper functioning of all equipment.
- Completed frequent checks on user logins, file permissions and other data issues.
- Conducted research into hardware products to make recommendations on purchases.
- Maintained inventory of spare parts, components and other related materials needed for repairs.
- Assembled PCs from component parts, ensuring compatibility between components before installation.
- Repaired laptop screens and keyboards when necessary.
- Provided technical support for hardware and software issues, troubleshooting any problems that arose.
- Replaced defective or malfunctioning parts such as motherboards or hard drives.
- Installed and configured computer systems, networks, printers and scanners in accordance with established standards.
- Trained staff on new technologies and software applications.
- Updated hardware, software, and security protections with latest standards.
- Trained staff members on how to use new hardware or software applications.
- Resolved conflicts between different applications installed on a single machine.
- Performed preventative maintenance on computers and other devices to ensure optimal performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - History
Baptist University of Florida
Graceville, FL05-2019
Bachelor of Arts - Biblical Studies
Baptist University of Florida
Graceville, FL05-2019
Associate of Arts - Honors
Hillsborough Community College
Tampa, FL12-2010
Skills
- Infrastructure upgrading
- New program installations
- Technical solution development
- Helpdesk operations
- Specifications
- Incident management
Timeline
System Administrator
Baptist University of Florida
10.2018 - Current
Resident Assistant
Baptist University of Florida
07.2017 - 12.2018
Cashier
Piggly Wiggly Grocery Store
03.2016 - 06.2017
Part-time Hardware Technician
Straz Center
09.2012 - 06.2015
Math Tutor
Hillsborough Community College - Dale Mabry Campus
10.2010 - 07.2015
Bachelor of Arts - History
Baptist University of Florida
Bachelor of Arts - Biblical Studies
Baptist University of Florida
Associate of Arts - Honors
Hillsborough Community College
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