Overview
Work History
Education
Skills
Timeline
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JESSE WICKHAM

Cedar Vale,KS

Overview

16
16
years of professional experience

Work History

Head of Operations

Agrilex/Wilsons Factory INC
10.2024 - 03.2025
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Facilitated change management efforts, guiding teams through periods of transition and growth.
  • Oversaw supply chain management, ensuring timely delivery of products and services to customers.
  • Managed crisis situations effectively by developing response plans in advance.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
  • Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.

Bookkeeper/CPA Assistant

Scott Terrel, CPA, LLC
01.2024 - 07.2024
  • Maintained and processed invoices, deposits, and money logs.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Completed tax forms in compliance with legal regulations.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Cashier/Shelf Stocker

Short Stop II
05.2022 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Communicated with management on food inventory stock to request order placement.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Trained and assisted new kitchen staff members.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Operated grills, fryers and ovens to cook food items.

Elderly Caregiver, Landscaper

Stacy Montgomery
09.2019 - 11.2024
  • Offered companionship and kindness to an elderly patient.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided safe mobility support to help patient move around personal and public spaces.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Inspected gardens for pests, weeds and diseases.

Office Assistant/Marketer

Home Town Health Care
01.2014 - 09.2019
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Use computers for various applications, such as database management or word processing
  • Perform payroll functions, such as maintaining timekeeping information, processing and submitting to payroll
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Coordinate conferences, meetings, or special events for staff members
  • Conduct searches to find needed information, using such sources as the Internet
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Order and dispense supplies
  • Learn to operate new office technologies as they are developed and implemented
  • Train and assist staff with computer usage

Home Worker

RCIL
07.2013 - 10.2014
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
  • Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
  • Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
  • Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition

Lifeguard/Assistant Manager

Cedar Vale Swimming Pool
05.2009 - 09.2013
  • Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment
  • Contact emergency medical personnel in case of serious injury
  • Rescue distressed persons, using rescue techniques and equipment
  • Maintain quality of pool water by testing chemical levels
  • Inspect recreational facilities for cleanliness
  • Provide assistance with staff selection, training, and supervision
  • Instruct participants in swimming or other recreational activities
  • Patrol/monitor swimming area by foot and from lifeguard tower/stands
  • Keep staff aware of anyone in the water at all times
  • Operate the office while lifeguards on guard
  • CPR certified
  • First Aid Certified
  • Red Cross Certified

Education

General Studies

Cowley College Main Campus / Galle-Johnson Hall
Arkansas City, KS
05.2012

High School Diploma -

Cedar Vale Memorial School
Cedar Vale, KS
05-2011

Skills

  • Customer and Personal Service
  • Reading Comprehension
  • Speaking
  • Time Management
  • Computers and Electronics
  • Administration and Management
  • Coordination
  • Monitoring
  • Active Learning
  • Sales and Marketing
  • Operation Monitoring
  • Works Well With Others

Timeline

Head of Operations

Agrilex/Wilsons Factory INC
10.2024 - 03.2025

Bookkeeper/CPA Assistant

Scott Terrel, CPA, LLC
01.2024 - 07.2024

Cashier/Shelf Stocker

Short Stop II
05.2022 - 01.2024

Elderly Caregiver, Landscaper

Stacy Montgomery
09.2019 - 11.2024

Office Assistant/Marketer

Home Town Health Care
01.2014 - 09.2019

Home Worker

RCIL
07.2013 - 10.2014

Lifeguard/Assistant Manager

Cedar Vale Swimming Pool
05.2009 - 09.2013

General Studies

Cowley College Main Campus / Galle-Johnson Hall

High School Diploma -

Cedar Vale Memorial School

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JESSE WICKHAM