Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jesse Williamson Jr.

Grand Prairie,USA

Summary

Hardworking and passionate job seeker with exceptional organizational skills, seeking a full-time entry-level position in [Job Title]. Eager to take on professional challenges and leverage interpersonal skills, effective time management, and problem-solving expertise. Committed to contributing to team success in achieving company goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Technician

Omni Audio & Video
04.2019 - 02.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.

Technician

Honest Install
02.2018 - 04.2019
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Facilitated seamless software upgrades, minimizing disruptions to daily operations.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.

Technician

DFW Security
09.2016 - 02.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.

Technician

Omni Audio & Video
05.2015 - 09.2016
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.

Technician Project Manager

Premier Systems Group
08.2014 - 05.2015
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Facilitated seamless software upgrades, minimizing disruptions to daily operations.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

Technician

Omni Audio & Video
02.2014 - 08.2014
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.

Technician

DFW Security
12.2010 - 02.2014
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.

Maintenance Technician

24 Hour Fitness
10.2005 - 03.2010
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Installed new locks, door handles, and door closers.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Streamlined inventory management for spare parts, ensuring critical components were always available.
  • Facilitated smoother operation of HVAC systems through regular maintenance and updates.
  • Revamped workshop organization, leading to more efficient workflow and easier access to tools.
  • Replaced worn or broken parts on machines and equipment.
  • Repaired and replaced pumps, valves and motors.
  • Rewired and replaced faulty electrical components in equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Installed and maintained plumbing and HVAC systems.
  • Positively engaged with customers and maintained professional appearance as company representative.

Service Technician

WSC Service
01.2004 - 10.2005
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Operated hand tools and power equipment according to company safety procedures.
  • Inspected equipment to diagnose operational issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.

Technician

Fortress Security
10.2002 - 01.2004
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.

HVAC Installer

Universal Heating And Air Conditioning
08.2001 - 07.2002
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Installed components to improve HVAC system performance.
  • Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
  • Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Filled out detailed work orders for each job completed.
  • Calibrated equipment to achieve maximum efficiency.
  • Repaired and replaced motors, bearings and belts.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Installed supporting components such as fuel lines and wiring to complete systems.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.

Technician

Khronos Security
04.2000 - 07.2001
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.

Customer Service Representative

Montaage
09.1999 - 04.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service.
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Ensured timely resolution of customer inquiries by liaising with other departments and providing detailed information on products, services, or policies.
  • Handled returns/exchanges with empathy while adhering to company guidelines, maintaining customer satisfaction throughout the process.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.

Drywall Finisher

Williamson Drywall
07.1999 - 09.1999
  • Applied tape to seal joints by embedding into sealing compound.
  • Served as a reliable team member, regularly collaborating with other finishers and construction professionals to achieve shared goals and meet deadlines.
  • Measured and marked cutting lines on drywall for lengths, heights and penetrations.
  • Removed damaged drywall and wallpaper to prepare for new installations.
  • Increased job efficiency with mastery of various hand tools and power tools, such as trowels, joint knives, and sanders.
  • Achieved smooth and consistent wall surfaces by applying drywall compound and sanding.
  • Prepared work area, tools and equipment for job site.
  • Streamlined the repair process for damaged walls by expertly patching holes and cracks with minimal disruption.
  • Applied sealing compound over cracks, holes, and nail heads using trowels, broad-knives or spatulas.
  • Ensured timely project completion by efficiently hanging and finishing drywalls in residential and commercial buildings.
  • Delivered superior results through precise application of texture finishes using brushes, rollers, or spray equipment.

Encoder/Data Entry Clerk/ Processor

Personal Debt Solutions
10.1998 - 07.1999
  • Improved data accuracy by meticulously inputting information into the system.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Implemented personalized keyboard shortcuts for faster typing speed and increased efficiency during daily tasks.
  • Obtained scanned records and uploaded into database.
  • Developed strong attention to detail for error-free data entry and analysis.
  • Maintained files, records, and chronologies of entry activities.
  • Extracted information from database to compile reports for audit process.
  • Enhanced team efficiency by maintaining organized electronic files and records.
  • Prepared source data for computer entry by compiling and sorting information.
  • Supported management in decision-making by providing accurate and timely reports based on entered data.
  • Adapted quickly to changing priorities, shifting tasks as necessary without compromising results or deadlines.
  • Ensured data security by adhering to company policies and confidentiality guidelines.
  • Fostered effective communication between team members, facilitating smooth project completion within given time frames.
  • Contributed to a positive work environment by assisting colleagues with complex tasks when needed.
  • Processed customer and account source documents by reviewing data for deficiencies and errors.
  • Collaborated with cross-functional teams to ensure accurate and consistent data across departments.
  • Played key role in major data migration project, ensuring accurate data encoding throughout.
  • Maintained high levels of data security by following strict protocols during encoding tasks.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Used computer software to store and retrieve data.
  • Improved financial data entry accuracy by cross-checking records, resulting in more reliable reporting and decision making.
  • Reduced errors in financial data entry by maintaining thorough knowledge of accounting software features and capabilities.
  • Gained proficiency in various accounting software programs, increasing productivity when managing financial data entry tasks.
  • Improved the accuracy of ratings by diligently analyzing financial data and conducting thorough research on companies.
  • Provided administrative support by managing incoming calls, organizing files, and performing data entry tasks as needed.
  • Communicated with customers to assist with financial support.
  • Collected customer credit information to set up in our system.
  • Contacted credit card companies for correct information.
  • Ran credit reports to verify customer and credit company had the same information.
  • Compared credit card information from reports with the credit card company to eliminate any errors.

Education

GED -

SE Dallas Christian Academy
Dallas, Texas
01.1992

Skills

  • Customer Service
  • Problem Solving
  • General Maintenance
  • Personnel Training and Supervision
  • Windows 311 through windows 11
  • Attention to Detail
  • Works Well Under Pressure
  • Multitasking and Organization
  • Power Tools and Equipment
  • Troubleshooting
  • Installation and Repair
  • Mechanical Knowledge
  • Preventive Maintenance
  • Customer interaction
  • System Troubleshooting
  • Routine Inspections
  • Deadline-oriented
  • Team Training
  • Relationship Building
  • Tech-Savvy
  • Mechanical Aptitude
  • Customer rapport
  • System diagnostics
  • Project Management
  • Computer-assisted diagnostics
  • Software configuration
  • Project Support
  • Troubleshooting and diagnosis
  • Customer Relations
  • Dos
  • PC hardware and assembly

Certification

  • HVAC Certified
  • CPO Certified

Accomplishments

Streamlined installation of alarm systems for multiple companies.

Came up with a cheat sheet for customers to learn their alarm system.


Timeline

Technician

Omni Audio & Video
04.2019 - 02.2024

Technician

Honest Install
02.2018 - 04.2019

Technician

DFW Security
09.2016 - 02.2018

Technician

Omni Audio & Video
05.2015 - 09.2016

Technician Project Manager

Premier Systems Group
08.2014 - 05.2015

Technician

Omni Audio & Video
02.2014 - 08.2014

Technician

DFW Security
12.2010 - 02.2014

Maintenance Technician

24 Hour Fitness
10.2005 - 03.2010

Service Technician

WSC Service
01.2004 - 10.2005

Technician

Fortress Security
10.2002 - 01.2004

HVAC Installer

Universal Heating And Air Conditioning
08.2001 - 07.2002

Technician

Khronos Security
04.2000 - 07.2001

Customer Service Representative

Montaage
09.1999 - 04.2001

Drywall Finisher

Williamson Drywall
07.1999 - 09.1999

Encoder/Data Entry Clerk/ Processor

Personal Debt Solutions
10.1998 - 07.1999
  • HVAC Certified
  • CPO Certified

GED -

SE Dallas Christian Academy

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Jesse Williamson Jr.