Jesse Woodhead
Enterprise,OR
Summary
Passionate worker with extensive knowledge of management, customer service and proven success working with long term clients thanks to a healthy skillset of communication, dedication, and adaptability. Accomplished Facility and Livestock Manager utilizing several skillsets both practical and financial such as budgeting, vendor relationships, maintenance, and animal welfare. Adept and experienced with Adobe programs and design as well as Marketing expertise. Skilled with Microsoft programs such as Excel, Word, and Powerpoint.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Slack Drinks and Dining
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Facility Manager
Hidden Oaks Horses
01.2019 - Current
- Supervised staff in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services including structural integrity.
- Evaluated facility operations and personnel for safety, and insurance regulations compliance
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
- Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Oversaw finances and fostered relationships with local vendors to improve cost efficiency.
- Manged over a dozen individual livestock's wellbeing including diet, exercise, environment, comfort as well as problem solving injuries, behavioral issues, and kept emergencies to a minimum.
Assistant Trainer
Hidden Oaks Horses
01.2019 - Current
- Filed, organized and archived training materials to support future training sessions with clients
- Collaborated with fellow trainers to develop innovative teaching methods, fostering an environment of continuous learning and growth.
- Maintained accurate records of trainee progress, ensuring timely completion of required milestones and certifications.
- Improved trainee retention by providing regular feedback on performance and offering additional support when needed.
- Established rapport with trainees through active listening and open communication techniques, creating a positive learning environment.
- Provided one-on-one coaching to struggling trainees, leading to an increase in overall trainee success rates.
- Managed logistics for training and educational events, including scheduling, facility preparation, client communication, and financial details- enabling smooth execution of each session.
Waitress
Embers Brewhouse
05.2021 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Checked guests' identification before serving alcoholic beverages.
Swim Instructor
YMCA
01.2018 - 04.2019
- Taught daily swim instruction to students varying in ages and skill levels including special needs students
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Developed and implemented lesson plans based on individual student needs.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Championed inclusive swim programming within the organization, leading to increased enrollment and participation among special needs students.
Education
Associate of Science - Agricultural Business
Linn Benton
Albany, ORHigh School Diploma -
Joseph Charter School
Joseph, OR05.2016
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Complex Problem-Solving
- Memory retention
- Upselling techniques
- Cash Handling
- Workplace Safety
- Motivational Techniques
- Social Media
- Cost-reduction methods
- Building Maintenance
Certification
Expert in Adobe Photoshop, Premiere, InDesign, Illustrator, and Audition
CPR and First Aid Certified
OLCC Certified
Timeline
Waitress/Bartender
Slack Drinks and Dining
05.2024 - Current
Waitress
Embers Brewhouse
05.2021 - 04.2024
Facility Manager
Hidden Oaks Horses
01.2019 - Current
Assistant Trainer
Hidden Oaks Horses
01.2019 - Current
Swim Instructor
YMCA
01.2018 - 04.2019
Associate of Science - Agricultural Business
Linn Benton
High School Diploma -
Joseph Charter School
Expert in Adobe Photoshop, Premiere, InDesign, Illustrator, and Audition
CPR and First Aid Certified
OLCC Certified
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