Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jesse Woods

Jesse Woods

Springfield,MO

Summary

Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in cash handling and problem-solving, adept at multitasking and prioritizing under pressure. Successfully implemented inventory systems and improved transaction accuracy, showcasing dependability and a quick learning ability.

Overview

20
20
years of professional experience

Work History

Box Office Associate

Springfield Cardinals
02.2023 - Current
  • Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.
  • Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
  • Implemented an inventory tracking system for merchandise sales at the box office, reducing stock discrepancies and improving overall accuracy.
  • Created and maintained reports of sold tickets and payments received.

Bereavement

08.2016 - 02.2023
Leave regarding loss of a loved one.

Front of House Supervisor

Andy B's Family Entertainment Center
08.2013 - 06.2016
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
  • Proactively identified opportunities for process improvement within the Front of House operations, implementing changes to enhance overall effectiveness.

Guest Service Representative

Holiday Inn Suites
11.2010 - 03.2013
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.

Assistant Store Manager

SUBWAY®Restaurants
06.2005 - 11.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

High School Diploma -

Reeds Spring
Reeds Spring, MO
05.2009

Skills

  • Flexible Schedule
  • Cash handling expertise
  • Fraud prevention
  • Upselling strategies
  • Patron assistance
  • Quick Learner
  • Dependability
  • Customer Service
  • Prioritization
  • Multitasking

Timeline

Box Office Associate

Springfield Cardinals
02.2023 - Current

Bereavement

08.2016 - 02.2023

Front of House Supervisor

Andy B's Family Entertainment Center
08.2013 - 06.2016

Guest Service Representative

Holiday Inn Suites
11.2010 - 03.2013

Assistant Store Manager

SUBWAY®Restaurants
06.2005 - 11.2010

High School Diploma -

Reeds Spring

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