Jesse Worley

Work History

Family Powersports

02.2025 - Current

Educate customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Maintain high customer satisfaction standards to meet or exceed targets.
Manage multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Consistently met or exceede monthly sales targets by upselling relevant products/services when appropriate.
Conduct thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Coordinate effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Increase repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Maintaine detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Assist in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Collaborate with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Enhance customer satisfaction by providing timely and accurate service recommendations.

Sewell Ford

08.2018 - 03.2024

Address customer concerns, verify warranty coverage, and clarify repair needs
Streamlined service processes, enhancing efficiency and customer satisfaction
Utilize service database systems for accurate repair order management
Facilitate seamless communication with fleet companies for repair authorizations
Maintain strong customer relationships through clear communication and service delivery
Streamlined service operations through meticulous diagnosis of vehicle issues, warranty verification, and repair order management, enhancing customer satisfaction
Led service department optimization by implementing new processes, resulting in measurable improvements in workflow efficiency and customer experience
Fostered strong client relationships through clear communication of repairs, timelines, and costs while maintaining high service standards
Managed complex fleet service authorizations and documentation while ensuring accurate repair order processing and database maintenance
Developed and executed new service procedures that transformed department efficiency and elevated quality standards across operations

Rogers Ford

11.2017 - 08.2018

Managed customer complaints, improving service efficiency and quality
Coordinated technician schedules, ensuring timely completion of tasks
Implemented new procedures, enhancing customer service satisfaction
Clarified service issues, verifying warranty coverage for accurate repairs
Maintained customer rapport, ensuring seamless repair order reviews
Streamlined service department workflows by implementing data-driven processes, enhancing customer satisfaction and reducing repair order processing time
Led comprehensive service operations, coordinating technician schedules and managing customer relationships while maintaining detailed documentation systems
Diagnosed vehicle issues through systematic customer interviews, verified warranty coverage, and maintained accurate repair documentation
Facilitated seamless communication between customers, technicians, and fleet companies, ensuring transparent repair processes and timely approvals

Larson Tire and Automotive

04.2017 - 11.2017

Performed major and minor vehicle repairs, enhancing shop efficiency and customer satisfaction
Diagnosed and repaired complex automotive systems, specializing in major engine repairs while maintaining strict quality standards and safety protocols
Led preventive maintenance initiatives, reducing vehicle return rates and enhancing customer satisfaction through thorough diagnostic procedures