Jesse Xiong
Fresno,United States
Summary
Results-driven professional with a background in library operations and educational support. Demonstrated proficiency in customer service and technical troubleshooting, effectively resolving complex challenges. Achievements include configuring AWS cloud infrastructure and performing vulnerability assessments to improve security protocols. Committed to teamwork and excellence in service delivery.
Overview
5
5
years of professional experience
Work History
Cybersecurity Internship
Fresno State
Fresno, United States
02.2026 - 04.2026
- Configured AWS cloud infrastructure (VPC, EC2, subnets, route tables, gateways) to establish a secure environment for penetration testing.
- Conducted vulnerability assessments with Nmap, Nessus, Nikto, and Wireshark to identify security flaws.
- Executed penetration testing with Metasploit, Burp Suite, SQL injection, and XSS techniques to identify and exploit vulnerabilities.
- Analyzed network traffic and collected evidence through packet capture and validation processes.
- Documented identified vulnerabilities and attack methods to support red team operations and enhance data footprint reporting.
Student Assistant
Fresno State Library
Fresno, United States
01.2022 - Current
- Assisted students, faculty, and staff with technology issues including printers and online systems.
- Handled high volume of service requests through in-person, phone, and ticket system.
- Troubleshot account login issues, escalating complex problems to supervisors when necessary.
- Provided clear instructions for navigating databases and using equipment.
- Organized user request records to facilitate prompt follow-up and resolution.
- Delivered efficient customer service to diverse community members.
- Lifted heavy items weighing up to 25 pounds for transportation and organization.
Education
Bachelor of Science (B.S.) - Computer Information Technology
California University of Fresno State
12-2026
Skills
- Technical support
- Customer service
- Cloud infrastructure
- Vulnerability assessment
- Network security
- Problem solving
- Team collaboration
Accomplishments
- Red Team - Fresno State Cybersecurity Internship, Completed 10-week Cybersecurity Red Team Internship focused on AWS cloud security and penetration testing., Developed hands-on experience with industry security tools including Nmap, Nessus, Metasploit, Burp Suite, and Wireshark., Built AWS-based cybersecurity testing environments to simulate real-world attack scenarios.
- Former President, Fresno State Family Business Club, Led and coordinated events and encouraged student engagement.
Timeline
Cybersecurity Internship
Fresno State
02.2026 - 04.2026
Student Assistant
Fresno State Library
01.2022 - Current
Bachelor of Science (B.S.) - Computer Information Technology
California University of Fresno State