Jesse Yang

Personable and dedicated Customer Service Representative with extensive experience in the food/service and health pharmaceutical industry. Solid team player with upbeat, positive attitude and proven skills in establishing support with clients and donors. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking customer service professional accustomed to fast-paced environments. Work quickly to understand and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in business standards and best practices. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Highly-enthusiastic Client Service professional with 4 years of client interface experience. Knowledge of proper laboratory procedures. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

• Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
• Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
• Multi-tasking - Find balance within the business to maximize customer flow.
• Winner of the “Frankie's Fun Park Employee of the Month” Award, September 2019.
• Routinely helped as many as 100 customers each day in a high-volume retail outlet.
• Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
• Engineering Diploma - 4 years of class courses in Engineering during High School.
• Internship Completion - Experimac (3 Months), Huntersville, NC; Alliance Consulting Engineers (2 weeks), Charlotte, NC
• Certificate of Achievement - SEA-PHAGES program(6 Months), University of Charlotte, North Carolina
• Certificate of Achievement - Educhala program(6 Months), University of Charlotte, North Carolina

• Lab Processing Tech and Donor Support Tech.(CSL Plasma work certifications)