Jesse Younker

Ifit Health & Fitness is the world leader in home and connected fitness.

• Nurtured potential leads via phone, chat, and email. Discuss clients’ needs, expectations, and budgets and propose cost-effective solutions, capitalizing on upselling opportunities.
• Achieved Top Performer status in my second month and consistently held that rank with over 35 million in sales to customers in Government, Multi-Family, and Consumer channels. Consistently achieved targets and KPIs working with inbound and outbound channels.
• Networked with internal departments and invited to multiple committees to improve brand image and operational process's that lead to breaking down silos in customer service, direct sales, and brand marketing.
• Trained and coached multiple new hires and was assigned many special projects. Found and fixed multiple problems including fraud review practices leading to increase estimated 1.5 million per year in additional revenue.

Del Sol is the world's largest color-changing retailer in prime retail locations worldwide. Opened a retail franchise in Bayside Marketplace in Miami, FL for an absentee owner.

• Hired local contractors for buildout and ensured franchise specs were met. Project was completed on time and within budget.
• Actively prepare business planning to convey to owners to understand needs and pass on recommendations.
• Hired & trained staff, ensured all KPIs and financial goals are met. Had full P&L responsibility. Forecast and ordered inventory and ensure correct staffing.
• Transitioned away once business was profitable and sold.

Big Bus Tours is the leading operator of Hop-On Hop-Off sightseeing tours.

• Oversaw all sales & marketing activities and 2x revenue in the first two months by adding sales training, refining processes, and mentoring the sales team daily. Forecast sales and ensured optimal staffing at all locations.
• Increased sales through expanded ticket locations and online travel agents such as Travel Zoo and Groupon. Created and launched hotel concierge campaign to over 100 Miami hotels, increasing sales by 50%.
• Worked with Port of Miami to provide free shuttle for cruise ship passengers to downtown on our buses allowing us direct sales that led to a 10x increase during days in port.
• Created coupon book with free and discounted offers from local businesses that exceeded the value of our ticket. This enhanced our product value at minimal cost and strengthened relationships with our business partners creating new business opportunities.
• Organized and led FAM tours with travel agents and industry peers to expand Big Bus Experience.

Ifit Health & Fitness is the world leader in home and connected fitness.

• Implemented chat and ticketing software that consolidated communication channels and increased employee efficiency by 50%
• Created sales team to take overflow revenue calls while decreasing abandoned calls adding $500,000 in sales in the first year, making us a profit center
• Pioneered negative online review management and increased ratings by 25% on popular sites such as amazon.com and consumeraffairs.com.
• Created a QC reward program that saved two million per year by increasing warranty completions by 23%.
• Created standardized hot keys and responses in chat to reduce handling times.

Del Sol is the world's largest color-changing retailer in prime retail locations worldwide. My role was to open new store locations, lead daily operations, and manage inventory.

• Selected MVP by peers and leadership in training class and quickly promoted to assistant manager, sales & marketing manger, and store manager.
• Directed operations, P&L, forecast sales & inventory, marketing, and sales teams of 30+ staff in multi unit operations. Led in all metrics for geographic region.
• Projected and ordered all inventory, keeping within COG margins and stock out rates.
• Managed and increased marketshare with Royal Caribbean, Costa, P&O, Princess, Disney, & Norwegian cruise lines and hotels including Marriott, Ritz Carlton, Wyndham, and other tour operators. Consistently had the highest marketing return ratio across the entire company.
• Hired, trained, and inspired award-winning sales teams, generating cruise sales 39% higher than company average and set multiple location sales records. Received numerous awards for highest sales day, highest average transaction, sales per sq. ft., and single item sales.