Jesseah Hernandez
Escondido,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Call Service Representative position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Behavioral Interventionist
San Marcos Unified School District
10.2019 - Current
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Offered crisis counseling and intervention at school, home and in community to support student needs.
- Signed diagnostic assessments and individual plans of care to initiate client treatments.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Implemented behavior modification techniques to improve student social and academic performance.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Provided emotional support to students and families.
- Developed and implemented behavior management plans to improve student behavior.
- Provided professional development training to educate faculty and staff on laws and regulations governing special education.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Collaborated with other educators to develop instructional strategies.
Office Assistant
Commercial Improvement Services Inc.
01.2014 - 01.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduled and coordinated travel arrangements for office staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
High Tech High North County
San Marcos, CA06.2013
Skills
- Behavioral Disorders
- Course Development
- Positive Reinforcement Strategies
- Relationship Issues Management
- Therapeutic Exercise
- Positive Learning Environment
- Receiving Support
- Managing Multiple Tasks
- Patient Care and Confidentiality
- Risk Management Assessments
Timeline
Behavioral Interventionist
San Marcos Unified School District
10.2019 - Current
Office Assistant
Commercial Improvement Services Inc.
01.2014 - 01.2016
High School Diploma -
High Tech High North County
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