Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse B Dotson

Claims Adjuster
Houston,TX

Summary

Possessing an excellent work ethic, dedication to detail and proven track record of being an asset to any work environment. Seeking position that will allow me to grow and build relationships that bring value to the company. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sales Consultant

Sleep Number Corporation
04.2022 - 02.2023
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.

Design Consultant

Express Flooring LLC
06.2021 - 04.2022
  • Met with over 20 customers per week to discuss design vision and individual needs.
  • Consistently stayed under client's budget for projects.
  • Prepared strategies and proposed concepts for client approval.
  • Prepared original and relevant options for clients suitable to individual requirements.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Internet Sales Manager

HELFMAN DODGE HOUSTON TEXAS
06.2002 - 06.2021
  • Managed online sales via the dealership's website and third party vendors
  • Interacted with potential customers by responding to their inquiries, setting appointments and selling the vehicle
  • Also arranged transports and shipping
  • Established long term on going relationships with valued customers bringing repeat business to the company
  • Tracking sales data using an extensive CRM and also processing vehicle paperwork.

Education

High School Diploma -

Hammond High School
Hammond, IN
06.1987

Skills

  • Highly skilled in the following: Communication skills both verbal and written, personable
  • And energetic personality, extensive background in sales, both in person and electronic
  • Generating interest in the product, gaining trust of the client/customer, motivated self
  • Starter, loyal to the responsibility and demands of the job, Great team player also can
  • Effectively hold leadership positions Computer savvy with social media and word
  • Processing or CRM software and spreadsheets
  • Problem Resolution
  • Guest Satisfaction
  • Customer Complaint Resolution
  • Trained in Salesforce
  • Understanding Customer Needs

Certification

  • Licensed- All Lines - 05/03/2023
  • Xactimate X1 Training - 01/26/2023
  • Allstate Auto Estimates and No Connectivity Certificate - 07/08/2023
  • Allstate (UPD) Certificate - 07/08/2023
  • Allstate Auto Knowledge Library Certificate - 07/08/2023
  • Allstate Auto How to Handle Advanced Charges - 07/08/2023
  • Allstate Auto Adjusting Tips - 07/08/2023
  • State Farm Auto Certificate - 05/23/20023
  • California Fair Claims Settlement Practices & SIU Regulations Certificate - 07/25/2023

Timeline

Sales Consultant

Sleep Number Corporation
04.2022 - 02.2023

Design Consultant

Express Flooring LLC
06.2021 - 04.2022

Internet Sales Manager

HELFMAN DODGE HOUSTON TEXAS
06.2002 - 06.2021

High School Diploma -

Hammond High School

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Jesse B DotsonClaims Adjuster