Jesseca Anderson

Work History

Seminole Care And Rehab

04.2024 - Current

Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
Collaborated with department heads to identify staffing needs and strategize recruitment efforts.

Seminole Care And Rehab

05.2023 - 09.2024

Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Processed medical records requests from outside providers according to facility, state, and federal law.
Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Supported medical staff by providing organized and accurate medical records.
Uploaded physician progress notes, history, and physicals into electronic medical records.
Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
Converted paper records to digital format, contributing to more efficient retrieval system.

Citizens Bank of Ada

05.2022 - 05.2023

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Counted and packaged currency and coins.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Reconciled cash drawer and resolved discrepancies.
Provided customer records, account statements and copies of checks.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Turned in excess cash to maintain drawer security.
Maintained friendly and professional customer interactions.
Counted, verified and handled bank deposits and armored car transactions.
Executed wire transfers, stop payments and account transfers.

Urgent Care of Ada

08.2021 - 03.2022

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Maintained confidentiality of information regarding clients and company.
Provided clerical support to company employees by copying, faxing, and filing documents.