Jesseca Brush
Sarasota,FL
Summary
Strategic and operations-focused Delivery Manager with extensive experience in managing cross-functional teams, preventive maintenance planning, vendor management, and IT infrastructure projects. Known for leading complex initiatives with precision and meeting critical milestones. Adept at CMMS systems, contract negotiations, asset lifecycle oversight, and driving continuous improvement. Brings strong knowledge of compliance and operations.
Overview
20
20
years of professional experience
Work History
Service Delivery Manager
TEKsystems-Zones
07.2024 - 12.2024
- Developed and executed large-scale IT refresh across 275 sites, coordinating logistics, scheduling, and on-site needs.
- Led vendor and warehouse coordination to ensure timely delivery, asset tagging, and accurate deployment.
- Maintained direct communication with internal stakeholders to ensure expectations, schedules, and project scope were aligned.
- Applied asset tracking principles relevant to physical infrastructure and preventive maintenance.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks.
Project Manager
TEKsystems-Blue Cross Blue Shield
08.2023 - 02.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Defined and tracked project milestones, risks, and delays through comprehensive dashboards and reports.
- Coordinated interdepartmental resources, risk mitigation efforts, and executive updates.
- Built structure for operations continuity, aligning project goals with organizational and regulatory standards.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Assistant Project Manager
TEKsystems-CNA Insurance
01.2022 - 07.2023
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Managed project financials including forecasts, budget allocations, and procurement workflows.
- Led security team initiatives including business continuity plans with new tool (Fusion).
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Worked closely with HR, vendor management, and finance to ensure contracts, onboarding, and cost centers were aligned.
- Facilitated weekly reviews with executives for contract performance and vendor compliance.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
Business Analyst
Power Wellness
01.2014 - 05.2020
- Supported acquisition of new facilities, overseeing contract management, system configuration, and process optimization.
- Coordinated inventory implementation and vendor management processes.
- Drove improvements across POS and ERP platforms, aligning budgeting tools with real-time operations needs.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Project Coordinator
McHenry County College
01.2005 - 01.2014
- Led preventive maintenance planning for desktop refresh cycles, aligning IT assets to education schedules.
- Coordinated ERP system deployment, acting as central communicator for technical and support teams.
- Monitored cost-saving opportunities and supported process standardization.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Education
MBA -
Capella University
Minneapolis, MN01-2015
Skills
- Preventive & Predictive Maintenance Strategy
- Vendor Management & Contract Negotiation
- Improvement Integration
- Regulatory Compliance
- Budget Management & Procurement
- Cross-Functional Team Leadership
- Asset Lifecycle Management
- Data analytics
Timeline
Service Delivery Manager
TEKsystems-Zones
07.2024 - 12.2024
Project Manager
TEKsystems-Blue Cross Blue Shield
08.2023 - 02.2024
Assistant Project Manager
TEKsystems-CNA Insurance
01.2022 - 07.2023
Business Analyst
Power Wellness
01.2014 - 05.2020
Project Coordinator
McHenry County College
01.2005 - 01.2014
MBA -
Capella University
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