Jesseca Flores
Administrative
Murfreesboro,TN
Summary
Intelligent APM with background overseeing all operational aspects of Apartment buildings. Expert at building positive tenant relationships, managing office operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.
Experienced with distressed communities, high delinquency reduction, resident retention, and outreach marketing campaigns.
Overview
9
9
years of professional experience
Work History
Sales Manager
Havenwood Townhomes In Columbus Oh
Columbus, OH
07.2018 - 10.2021
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Managed operations and leasing of upscale community of nearly 840 townhomes.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Assistant Property Manager
Dominion Management Group
Murfreesboro, TN
01.2020 - 01.2021
- Oversaw monthly collections of over $150,000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Resolved all resident concerns or complaints
- Showed apartments to potential tenants and answered questions regarding community.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Validated rental eligibility by using Appfolio's verification process.
- Developed policies and procedures for effective property management.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Kept accurate records of all resident and tenant correspondence.
- Administered operations to handle needs of more than 800 tenants across 350 property units.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Processed security deposit refunds.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Established strong, professional relationships with Maintenance and residents by promoting team collaboration and delivering exemplary service.
Assistant Property Manager
Freeman Webb
Nashville, TN
10.2019 - 01.2020
- Showed apartments to potential tenants and answered questions regarding community.
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
- Validated rental eligibility by using Yardi's verification process.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Created, organized and hosted resident events
- Used Knock to respond to leads
Leasing Consultant
Morgan Properties
Nashville, TN
10.2018 - 08.2019
- Validated rental eligibility by using Rent Grow's verification process.
- Held high approval rating and percentage of customer loyalty.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Kept meticulous records of all correspondence between management and tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications, working closely with Property Manager to maintain accuracy.
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Invited prospects to fill out application upon completion of property tour.
Leasing Manager
Peak Living
Murfreesboro, TN
02.2017 - 07.2018
- Created and submitted daily reports on leasing activities.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Explained terms of lease and amounts to be paid to tenants.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Managed daily and weekly marketing and leasing plans.
- Boosted occupancy 75% by leveraging market knowledge and successful promotional strategies.
- Monitored performance of individual leasing agents and coached on successful strategies.
Assistant General Manager
Best Western
Sacramento, CA
06.2014 - 01.2017
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Supervised team of 6 front desk agents, 2 Maintenance, and 10 Housekeepers an-helped to resolve issues arising during shifts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of brand new, 123-room hotel with staff of 20 employees.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Increased customer service ratings through personable service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
No Degree - Biology
Cosumnes River College
Sacramento, CASkills
Sales processes
Account management
Staff Management
Positive and upbeat
Sales presentations
Operations
Relationship building
Marketing strategy
Goals and performance
Time management
Review of contracts
Sales Reporting
Coaching and mentoring
Additional Information
Systems:
Yardi
Entrata
Appfolio
Knock
Rent Dynamics
LRO-Rainmaker
ISL Reporting
Microsoft Teams
Microsoft Outlook
Timeline
Assistant Property Manager
Dominion Management Group
01.2020 - 01.2021
Assistant Property Manager
Freeman Webb
10.2019 - 01.2020
Leasing Consultant
Morgan Properties
10.2018 - 08.2019
Sales Manager
Havenwood Townhomes In Columbus Oh
07.2018 - 10.2021
Leasing Manager
Peak Living
02.2017 - 07.2018
Assistant General Manager
Best Western
06.2014 - 01.2017
No Degree - Biology
Cosumnes River College