Jesseca Lopez
Martinez,GA
Summary
Experienced with medical office administration, ensuring smooth daily operations and patient flow. Utilizes medical terminology and electronic health record systems to maintain organized and accurate information. Knowledge of patient scheduling, insurance verification, and confidentiality protocols.
Overview
17
17
years of professional experience
Work History
Medical Secretary/Medical Scheduler
Bristol Hospital Home Care
06.2016 - Current
- Manage oversight of multiple schedules using computer software
- Coordinate with health care professionals to resolve scheduling conflicts as they occur
- Triage daily phone calls on multi-line phone system
- Create and maintain spreadsheet databases
- Maintain office records and supplies
- Billing supplies
- Insurance verification
Assistant Client Services Specialist
Willis Towers Watson
08.2015 - 06.2016
- Collaborated with Clients and Client Managers to issue Surety Bonds
- Input necessary data into bond request forms
- Reported bond information to respective carriers
- Processed cancellations as they occurred
- Prepared and shipped confidential documents to Clients
Medical Secretary/Receptionist
Silver Medical
02.2013 - 08.2015
- Input patient demographics, insurance, and health history into electronic database
- Contacted patients to schedule and confirm appointments
- Collected and processed medical payments
- Maintained strict confidentiality and adhered to HIPPA guidelines
- Managed multi-line phone systems and directed callers to appropriate parties
Medical Secretary
Crescent Street OBGYN
05.2009 - 06.2012
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
File Clerk
Crescent Street OBGYN
02.2008 - 05.2009
- Pulled files for staff, management and third-party requests.
- Organized and filed loose-leaf paperwork and documentation.
- Sorted incoming paperwork and filed in patient charts.
Education
High School Diploma -
Francis T Maloney High School
Meriden, CT06-2005
Skills
- Experienced in medical terminology usage
- Clinical support
- Customer service
- Patient scheduling
- Strong organizational skills
- Telephone customer support
- Critical thinking
- Medical office management
- Medical records management
- Professional telephone etiquette
Timeline
Medical Secretary/Medical Scheduler
Bristol Hospital Home Care
06.2016 - Current
Assistant Client Services Specialist
Willis Towers Watson
08.2015 - 06.2016
Medical Secretary/Receptionist
Silver Medical
02.2013 - 08.2015
Medical Secretary
Crescent Street OBGYN
05.2009 - 06.2012
File Clerk
Crescent Street OBGYN
02.2008 - 05.2009
High School Diploma -
Francis T Maloney High School
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