Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Projects
Timeline
Barista

Jesse Chilunem Michael

Clarksville,USA

Summary

Earnest and prodigious data analyst with 3 years of experience in mining, interpreting and presenting large datasets to improve spend efficiency across organizations. Implemented systems which directly improved data accuracy and work ethic. Adept in collaborating with cross-functional teams and delivering projects on-time and on-budget. Drive for working on datasets of various natures, focus on career growth, improving personal skills and employer operations. Adept with the latest AI tools for efficiency and effective workflow assistance.

With a background in Business Administration having proclivity to correlate data with the occurrences of the organization's business and its stakeholders.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
11.2023 - Current
  • Maintained regular and consistent attendance and punctuality, with or without reasonable accommodation
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Met store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
  • Engaged with and understand customers, including discovering and responding to customer needs through clear and pleasant communication
  • Prepared food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • Available to perform many different tasks within the store during each shift.

Business/Data Analyst - Business Intelligence Analyst

Cipher Informations Systems Limited
07.2020 - 09.2023
  • Analyzed survey data to ensure data quality and integrity
  • Implemented long-term pricing experiment and strategy that improved customer value and retention rate by 25%
  • Worked with a team of 2 full-time employees and 1 contractor
  • Built operational reporting in Tableau to find areas of improvement for contractors resulting in a significant increment in annual revenue
  • Built data visualizations using Tableau and Power BI for KPIs massively reducing manual reporting by hours weekly
  • Built a logistic regression model to help the Executive team decide which KPIs to target, resulting in a 15% lift in rate of retention of site visitors in 2021
  • Partnered directly with the executive team as the first data analyst hired to formulate and report on KPIs across their web properties using excel
  • Received positive feedback on customer surveys for friendliness and efficiency to help boost repeat customers by 17%
  • Derived and designed data which led to more effective executive decisions resulting in a 42.85% increase in total clients
  • Developed the capacity to perform tasks autonomously with minimal or no supervision after due training
  • Exhibited a willingness to learn
  • Achievement: Designed and implemented A/B experiments with the marketing and business products team to improve the conversion rate and reduce churn
  • Action items: Significantly contributed to the growth of revenue of the company through effective and efficient use of data, created data visualizations and aiding executive decision making through dashboards from Tableau and data entry and querying in SQL.

Inventory / Data Analyst

Bakeology Bakery and Pastries (Part-Time)
11.2017 - 09.2023
  • Managed a team of inventory or warehouse employees and managed inventory tracking systems to record deliveries, shipments, and stock levels
  • Organized purchasing and procurement to maximize efficiencies and incorporate best supply chain practices using A/B testing to minimize inventory loss
  • As a successful inventory manager, relied on strong math skills, multitasking ability, organizational prowess, effective communication, attention to detail, and proficiency in inventory tracking to oversee stock control, monitor daily shipments and deliveries, and optimize supplier costs
  • Inspecting, Monitoring and reporting the levels of business supplies and raw material to identify shortages using excel as a data representation software
  • As an inventory manager, held responsibility for determining and directing inventory allocation, analyzing product performance through statistics, devising plans for smooth product flow, managing inventory orders, and coordinating the supply chain
  • Maintained monthly inventory reconciliations, producing inventory reports on a regular basis for management
  • Drafting inventory reports that document inventory counts, discrepancies, and other statistical data
  • Ensured accurate and detailed oriented final deliverables in a timely manner
  • Achievement: Ability to analyze product performance, devise plans for smooth product flow, and coordinate the supply chain
  • Action items: Developed a culture of detail orientation and organization through persistent drive and high level of accountability, also developed a system for the utilization of data through Excel and Power BI respectively.

Therapeutic Behavioral Service Provider

Brighter, Stronger Foundation
02.2023 - 04.2023
  • Created specialized meal and accountability plans for the client using specialized A.I research and data collection
  • Found a 24% average improvement in language comprehension and expression based on post-therapy language assessments
  • Utilized Excel to organize therapy progress data for the client, ensuring 98.9% accurate documentation
  • Built a loyal clientele with a repeat client rate of 82%, demonstrating trust and satisfaction
  • Maintained a client satisfaction rate of 96% through exceptional customer service and personalized treatments, as captured in post-service surveys
  • Collaborated with an internal analysis team to obtain and develop detailed understanding for direct work with clients
  • Achievement: Demonstrated expertise, dedication, and ability to deliver positive outcomes for clients
  • Action items: Developed positive, impactful relationships with the client and team through intentional work and exceptional data and information utilization which directly improved client's growth.

Education

Business Intelligence Analyst Program - Business Intelligence Analyst

TRIPLE TEN
Massachusetts
05.2024

Bachelor of Science - Business Administration and Management

Covenant University
Ogun State, Nigeria
09.2023

Skills

  • Power BI
  • SQL Programming
  • Data Visualization
  • KPI Tracking
  • Data Mining
  • Operations Analysis
  • Strategic Planning
  • Data Analysis
  • Microsoft Office Suite
  • Google Sheets
  • SQL - MongoDB (translation)
  • Python
  • Business Intelligence
  • Tableau Software
  • Analytics Skills
  • Competitive Analysis
  • Data Synthesizing
  • Strong Business Acumen
  • Excellent Communication
  • Attention to detail
  • Task prioritization
  • Continuous learning
  • Empathy and understanding
  • Interpersonal skills
  • Cross-functional collaboration
  • Pattern Tracking

Certification

  • Chartered Institution of Administration - Associate member
  • THATa Information Tech Professionals - Certificate of Participation

Personal Information

Title: Data Analyst/ Business Analyst

Projects

Impact of Strategic Planning on the Performance of Selected Fin-techs Companies in Nigeria.

Timeline

Barista

Starbucks
11.2023 - Current

Therapeutic Behavioral Service Provider

Brighter, Stronger Foundation
02.2023 - 04.2023

Business/Data Analyst - Business Intelligence Analyst

Cipher Informations Systems Limited
07.2020 - 09.2023

Inventory / Data Analyst

Bakeology Bakery and Pastries (Part-Time)
11.2017 - 09.2023

Business Intelligence Analyst Program - Business Intelligence Analyst

TRIPLE TEN

Bachelor of Science - Business Administration and Management

Covenant University

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Jesse Chilunem Michael