Jesse Stott
Salt Lake City,UT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager
Truck Ranch American Fork
05.2022 - Current
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Utilized reports, analyzed information and monitored trends to identify opportunities
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
Senior Sales Manager
Mercedes Benz of Farmington
09.2016 - 01.2021
- Oversaw day to day operations of top-performing Mercedes Benz dealership while maintaining a tactical focus on KPI performance and consistently maintaining a 99%+ CSI score
- Consistently met and exceeded all KPI deliverables in team unit deliveries, employee retention, closing percentage, employee satisfaction ratings, client outreach volumes, F&I performance
- Trained sales team to successfully minimize client no-show rates, increase closing rates, authored sales training programs highlighting product knowledge, storytelling, brand values, and strategy
- Recruited and onboarded all dealership CA's monitoring their ongoing performance and identifying areas for growth
- Conducted monthly and annual performance reviews
- Worked closely with each CA individually to create customized strategies for efficient pipeline management
- Managed used and new dealership inventory and identified product voids and product penetration
- Established and successfully implemented monthly unit delivery objectives with a focus on PVR
- Prepared highly intricate daily and monthly sales recaps analyzing volumes and trends outlining realtime business needs
- Worked closely with GM to cultivate a customer-centric culture and a cohesive, positive employee experience.
Finance Manager
Stockton 12 Honda
09.2017 - 03.2018
- Led and mentored a team of CAS on F&I products and monitored performance, identified financing solutions
- Established monthly F&I forecasting income and penetration levels, maintained dealership F&I pipeline
- Oversaw dealership loan origination while maintaining strong relationships with lenders and sales managers
- Continuously monitored efficiency of programs and processes to increase profits and minimize waste.
Internet Sales Director
Toyota Bountiful
11.2014 - 04.2016
- Managed all dealership online initiatives by creating and maintaining a functional sales pipeline, promptly connecting with clients and identifying needs, facilitated vehicle selection process, ensure effective follow up
- Monitored, refined and enhanced dealership website based on ongoing assessment of current sales trends to maximize sales opportunities
- Successfully coordinated planned events, promotional activities based on need
- Managed dealership's entire online budget with calculated focus on advertising/promotions ROI.
Education
Bachelor of Science - Cognitive Psychology
University of Utah
Salt Lake City, UT01.2013
Skills
- 14 yrs Customer Service Experience
- Gifted corporate trainer
- 8 yrs Sales Management
- Results and metrics driven
- Strong consensus builder, collaborator and
- Deep understanding of Utah automotive negotiator landscape
- Account Management
- Business Development
- Forecasting
Timeline
General Manager
Truck Ranch American Fork
05.2022 - Current
Finance Manager
Stockton 12 Honda
09.2017 - 03.2018
Senior Sales Manager
Mercedes Benz of Farmington
09.2016 - 01.2021
Internet Sales Director
Toyota Bountiful
11.2014 - 04.2016
Bachelor of Science - Cognitive Psychology
University of Utah
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