Summary
Overview
Work History
Education
Skills
Street
Personal Information
Certification
Timeline
Generic
Jesse Garg

Jesse Garg

San Marcos,United States

Summary

Experienced with Restaurant Management knowledge and skill of 27+ years of experience in the hospitality industry to operate, manage and design. Proven success in driving customer satisfaction and increasing profits. Firm believer to EXCEED THE EXPECTATION OF EVERY GUEST.

Serviced-focused management personnel dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

1
1
Certification
6
6
years of professional experience

Work History

General Manager

Diner Restaurant: Grinder's
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

Buffet Chain: Hometown Buffets
  • Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Kitchen Manager, Service Manager, Assistant of General Manager

Italian Restaurant Chain: Olive Garden
  • Maintained clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering positive culture of teamwork and collaboration within kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Contributed to positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Reviewed and approved employee schedules and timesheets.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Enhanced employee productivity through development of comprehensive training programs and performance evaluations.
  • Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
  • Fostered culture of excellence and accountability by conducting regular performance reviews and providing constructive feedback.
  • Increased table turnover rates during peak hours, optimizing seating arrangements and reservation scheduling.
  • Enhanced customer service skills of staff, conducting regular training sessions on hospitality and customer engagement techniques.
  • Enhanced dining experience and customer satisfaction by implementing innovative menu items based on seasonal availability.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
  • Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Improved operational workflows, resulting in smoother running of establishment.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.

Restaurant Builder and Developer

Indian Restaurant Group
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
  • Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
  • Coordinated subcontractors to complete work within quality and timeframe targets.

Remodeling Expert

Full Bar Italian Restaurant: La Cucina Trattoria
Fallbrook, CA
10.2018 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor of Science in Hospitality Management -

Delhi University of Hotel Management
India
01.1993

Bachelor of Science, Chemistry Honor -

Delhi University of Science
India
01.1991

Skills

  • Leadership
  • Teamwork
  • Communication
  • Customer Service
  • Organizational
  • Financial Management
  • Food Safety
  • Time Management
  • Fundraising
  • Work ethic
  • Problem-solving
  • Attention to detail
  • Interpersonal skills
  • Full Bar Mixologist
  • Operations Management
  • Problem Resolution

Street

308 Sunbird Court

Personal Information

Nationality: United States

Certification

Certified Management training of Hometown Buffet.

Certified Management training of DARDEN, Olive Garden

Certified RBS training by ABC

Certified ServSafe hospitality manager

Certified LEAD Program by ABC

CPR/AED Certification


Timeline

Remodeling Expert

Full Bar Italian Restaurant: La Cucina Trattoria
10.2018 - Current

Bachelor of Science in Hospitality Management -

Delhi University of Hotel Management

Bachelor of Science, Chemistry Honor -

Delhi University of Science

General Manager

Diner Restaurant: Grinder's

General Manager

Buffet Chain: Hometown Buffets

Kitchen Manager, Service Manager, Assistant of General Manager

Italian Restaurant Chain: Olive Garden

Restaurant Builder and Developer

Indian Restaurant Group

Similar Profiles

CREATE PROFILE
Jesse Garg