Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse J. Dague

Tamarac,FL

Summary

Starting from complete HVAC equipment installs. Translating into HVAC service and repairs and then taking on and successfully producing a new HVAC department. There are no parts of the HVAC industry I haven't been a part of and conquered.

Overview

14
14
years of professional experience

Work History

Lead HVAC Technician/Sales Technician

Erica's Plumbing, Air Conditioning & Restoration
03.2023 - Current
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
  • Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
  • Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
  • Streamlined inventory management for HVAC parts, ensuring quick availability for urgent repairs.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.

HVAC Technician

Air America AC
01.2017 - 03.2023
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Performed routine maintenance on heating and cooling systems.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.

Operations Coordinator

FedEx Ground
08.2014 - 01.2017
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Assisted customer service with problem packages.
  • Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
  • Coordinated logistics activities, ensuring timely delivery of products and services to clients.
  • Improved customer satisfaction rates through timely communication and effective issue resolution.
  • Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
  • Provided ongoing training to team members, enhancing skillsets and overall productivity.
  • Reduced operational costs through effective resource allocation and management.
  • Analyzed data and metrics to identify areas of improvement in operational performance.
  • Implemented quality control measures to ensure compliance with industry regulations and standards.
  • Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.

Sr. Customer Service Representative and TA

FedEx Tech Connect
06.2012 - 07.2014
  • Applied excellent negotiation, analytical and problem solving skills.
  • Investigated and resolved all service-related inquiries, including tracking/tracing for FedEx shipments.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Performed acting manager responsibilities including closing our facility at the end of the day.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
  • Decreased average call time through effective problem-solving techniques and clear communication with customers.
  • Purple Promise recipient FY'14

Customer Service Representative

FedEx Tech Connect
10.2010 - 06.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Accounting

CCAC
Moon Township, PA
06.2010

Skills

EPA requirements knowledge / Licensed

Proven sales record

Customer relationships

Repairs and troubleshooting

Timeline

Lead HVAC Technician/Sales Technician

Erica's Plumbing, Air Conditioning & Restoration
03.2023 - Current

HVAC Technician

Air America AC
01.2017 - 03.2023

Operations Coordinator

FedEx Ground
08.2014 - 01.2017

Sr. Customer Service Representative and TA

FedEx Tech Connect
06.2012 - 07.2014

Customer Service Representative

FedEx Tech Connect
10.2010 - 06.2012

Accounting

CCAC

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Jesse J. Dague