Jesse James Esparagoza
Mechanicsville,VA
Summary
Dedicated Crew Member with a passion for delivering exceptional customer service and maintaining a clean,
organized environment. Eager to apply my adaptable nature and attention to detail in a new role, while continuing
to pursue my education in Health Sciences. A motivated college student, I am committed to excelling in any
opportunity that comes my way, and eager to expand my knowledge and skills in a dynamic work environment
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
10.2022 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Retail Store Clerk
Kroger's Supermarket
10.2020 - 09.2022
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
- Assisted customers by answering questions and fulfilling requests.
- Received positive feedback from customers due to attentive service and knowledgeable product recommendations.
- Responded promptly to requests for assistance, spills and customer inquiries.
Crew Member
Wendys Fast Food
09.2019 - 03.2020
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Associate of Applied Science - Nursing Education
J. Sargeant Reynolds Community College
Richmond, VA05-2027
GED -
Atlee High School
Hanover, VA06-2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Pharmacy ethics
Accomplishments
- Processed and filled over 80 prescriptions per day.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
10.2022 - 05.2024
Retail Store Clerk
Kroger's Supermarket
10.2020 - 09.2022
Crew Member
Wendys Fast Food
09.2019 - 03.2020
Associate of Applied Science - Nursing Education
J. Sargeant Reynolds Community College
GED -
Atlee High School
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