Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse J.R. Sanchez

San Antonio,TX

Summary

Seasoned Operations Manager with a proven track record of enhancing sales and customer service goals at First Watch Daytime Cafe. Skilled in performance reporting and fostering team accountability, demonstrating exceptional leadership and health and safety compliance. Achieved significant improvements in service delivery through effective staff training and incident management.

Overview

20
20
years of professional experience

Work History

Operations Manager

First Watch Daytime Cafe
San Antonio, TX
11.2023 - Current
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.

HEB Lead Deli

HEB Grocery Store
San Antonio, TX
08.2022 - 11.2023

* Placed all orders for truck and wrap

* Worked in all positions in Deli (prep, counter, cook, etc)

* Able to lead and delegate all occasions and holidays

* Able to maintain all standards related to food and follow all state regulations

Manager of Operations

Ruth Chris Steakhouse
San Antonio, TX
10.2016 - 11.2019

* Responsible for making schedules according to volume

*Able to hold team accountable for their actions

* Control and monitor all sales and labor

*manage all repair and maintenance issues.

* Order all products needed for restaurant.

Service Manager

Texas Land and Cattle
San Antonio, TX
10.2010 - 09.2015
  • Created employee work schedules to keep shifts properly staffed.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Maintained records of all customer interactions and transactions.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.

Sales Manager

Olive Garden
San Antonio, TX
06.2005 - 10.2010

* Initiate new rollouts for food and products

* Involved in Safety meetings to create a safe environment

* Make schedules for all team members

* Hold all team members accountable and on-going training.

Education

High School Diploma -

McCollum High School
San Antonio, TX
05-1994

EMT

Rogers State University
Claremore, OK

Skills

  • Performance reporting
  • Health and safety compliance
  • Incidents management
  • Marketing
  • Production
  • Performance monitoring

Timeline

Operations Manager

First Watch Daytime Cafe
11.2023 - Current

HEB Lead Deli

HEB Grocery Store
08.2022 - 11.2023

Manager of Operations

Ruth Chris Steakhouse
10.2016 - 11.2019

Service Manager

Texas Land and Cattle
10.2010 - 09.2015

Sales Manager

Olive Garden
06.2005 - 10.2010

High School Diploma -

McCollum High School

EMT

Rogers State University
Jesse J.R. Sanchez