Jesseka Confer
Medina,OH
Summary
Human Resource Specialist in employee recruiting, interviewing, employee hiring and onboarding, performance management, and maintaining records. Dependable and organized team member with ability to communicate effectively and handle environment adjustments. Skilled at building and maintaining relationships, representing shared company values, and upholding all policies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Sheetz
01.2024 - Current
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Participated in community outreach efforts, including coordinating with local food banks to donate surplus ingredients and reduce waste.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Hospitality Manager
Sheetz
02.2023 - 01.2024
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Reduced costs through effective budget management while maintaining exceptional service levels.
Store Team Member
Sheetz
08.2022 - 02.2023
- Created a welcoming environment for customers to purchase convenience items, gasoline, and made to order food
- Ensured that store appearance was neat and clean in all aspects.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Developed strong relationships with regular customers which increased return visits.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Actively participated in seasonal resets of the store layout, enabling a smooth transition between merchandise offerings.
Account Manager
Accurate Staffing
03.2022 - 08.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Streamlined internal processes for better efficiency in account management tasks.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Updated and maintained employee attendance records.
Flex Supervisor
Sheetz
11.2021 - 03.2022
- Improved team productivity by implementing efficient scheduling and task allocation strategies.
- Increased employee retention through effective communication, training, and performance evaluations.
- Enhanced workplace safety by conducting regular inspections and addressing potential hazards proactively.
- Boosted customer satisfaction with timely order fulfillment and accurate inventory management.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Mentored new employees, providing guidance on company policies, procedures, and best practices.
- Developed strong relationships with vendors to ensure timely delivery of goods and services.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Addressed employee concerns promptly, fostering a positive work environment that encouraged growth and development.
- Promoted open lines of communication among team members, leading to enhanced collaboration and problem-solving abilities.
- Consistently met or exceeded performance goals set by upper management, contributing significantly to overall company success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Human Resources Administrator
Sandridge Food Corporation
01.2021 - 10.2021
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.
- Spearheaded diversity and inclusion initiatives throughout the organization by creating tailored training programs and fostering an inclusive work environment.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Prepared new hire letters, employee contracts, and corporate policies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Coordinated technical training and personal development classes for staff members.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Created and delivered HR training sessions to staff, managers and executives.
Education
Bachelor of Technical Management - Human Resource Management
DeVry University
Chicago, IL05.2021
Associate of Arts Degree in Communication -
Bowling Green State University
Bowling Green, OH08.2012
Skills
- Employee Orientation
- Recruiting
- Interviewing
- Performance Management
- Training & Development
- Supervising Experience
- Purchasing
- Conflict Management
- Leadership Experience
- Management & Leadership
- Planning & Execution
- Working with Others
- Listening Skills
- Scheduling
- Food Safety
- Product Rotation
- Inventory Management
- Supply Ordering
- Staff Supervision
- Workflow Planning
- Quality Assurance
- Recruitment
- ServSafe Certification
- Employee Scheduling
- Recruitment and hiring
- Verbal and written communication
- Vendor Relations
- Performance Improvement
- Scheduling Coordination
- New Employee Recruitment
- Attention to Detail
- Goal Setting
- Waste Reduction
- Staff Management
- Customer Service
- Strategic Planning
- Communication Management
- Employee Relations
- Human resources administration
- HR policies
- Payroll Processing
- Online position posting
- Administrative Support
- Administrative Skills
- Team Player
- Staff education and training
- Workforce Planning
- Office Administration
- Report Generation
- Record preparation
- Mail handling
- Talent Recruitment
- Employee Onboarding
- Human Resources Support
- Microsoft Office and Docusign
- Background Checks
- Word Processing
- Talent Acquisition
- Maintaining files
- New Hire Orientation
- HR Policies Compliance
- Employee Interviews
- Relationship Building
- Problem-Solving
- Generating Reports
Certification
ServSafe Certification, National Restaurant Association, 03/01/20, 03/01/25
Professional And Academic Memberships
Student Member, Medina #0653 Chapter, SHRM, 01/01/24, 12/31/24
Career Experience
- Sheetz, Store Team Member, Strongsville, OH, Created a welcoming environment for customers to purchase convenience items, gasoline, and made to order food. Ensured that store appearance was neat and clean in all aspects.
- Sheetz, Assistant Manager, Strongsville, OH, Used interviewing skills and assisted in employee orientation, training, and development to staff multiple stores. Created schedules for employees. Had performance management conversations with employees. Ensured customer satisfaction, and cleanliness of store appearance., 06/01/20, Present
- Starbucks, Shift Supervisor, Strongsville, OH, Achieved sales goals set by corporate weekly and quarterly. Delegated necessary tasks to employees and helped them communicate effectively., 05/01/16, 06/01/20
Personal Information
Title: Technical Management in Human Resource Management
Affiliations
SHRM
Timeline
Kitchen Manager
Sheetz
01.2024 - Current
Hospitality Manager
Sheetz
02.2023 - 01.2024
Store Team Member
Sheetz
08.2022 - 02.2023
Account Manager
Accurate Staffing
03.2022 - 08.2022
Flex Supervisor
Sheetz
11.2021 - 03.2022
Human Resources Administrator
Sandridge Food Corporation
01.2021 - 10.2021
Bachelor of Technical Management - Human Resource Management
DeVry University
Associate of Arts Degree in Communication -
Bowling Green State University