Jesseka Hoke
Longview,WA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Thrift Store Associate
Yakima Union Gospel Mission
09.2022 - 10.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assist in register transactions including cash handling, credit card and any non-cash purchases.
- Establish and maintain customer service standards. Maintain physical appearance of store on every shift.
- Stock shelves and clothing racks.
- Accept donations and sort merchandise.
- Handle receiving and donation process including greet donor, assist in unloading donations, collect donor information and give receipt.
- Work with and effectively communicate with Processing Manager, other processing employees, volunteers and donors.
- Produce quick and accurate work in fast-paced environment.
Bather Assistant
Pampered Pets
02.2021 - 06.2022
- Trimmed nails using clippers and grinders
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husky and Malamutes
- Dematted dogs and trimmed hair in ears and between paw pads
- Cleaned cat and dog ears to prevent ear infections
- Kept cages, kennels, play yards, and grooming areas neat and clean
- Washed, trimmed and brushed animals to maintain good grooming standards
- Greeted guests in with friendliness and professionalism
Residential Advisor
Management & Training Corporation
01.2019 - 01.2021
- Work as team member,
- Supervise student work and assist as needed,
- Directed and assisted with dorm activities and dorm competitions,
- Help students deal with daily stresses of dorm living and mediate student conflict,
- Prepare documentation including accountability of students and activity log,
- Enter case notes and student evaluations into Center's computer information system
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
CSR - Customer Service Representative
Arvato
07.2016 - 09.2018
- Assist online bank customers get online and offline navigation,
- Assist with transferring money, Verify transactions and dispute unauthorized transactions,
- Answer general and account specific questions regarding checking, savings, money market, CD, and IRA accounts,
- Assist customers with filling out and returning correct IRA forms,
- Assisted customers with warm and professional attitude, Assisted customers with questions, Managed customer accounts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Temporary Worker
Elwood Staffing
01.2016 - 07.2016
- Fill mail,
- Sort apples
- Worked fast to complete tasks and meet daily deadlines
- Followed instructions and procedures to complete assigned tasks
- Cleaned and straightened work areas to maximize productivity and safety
- Identified defective products or machinery and reported to supervisor
Volunteer
Warrenton-Hammond Community Library
01.2012 - 09.2015
- Get books ready to check out,
- Label new books
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Performed basic book reshelving and obtained items from book drop.
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
- Maintained clean, safe library environments for optimized customer comfort.
- Shelved books by subject according to Dewey Decimal System.
- Located books, magazines and other materials quickly according to patron requests.
- Greeted visitors, answered questions, and made book recommendations across subjects and genres.
- Processed new library collections, accurately cataloging and indexing materials.
- Completed daily administration tasks for accurate, reliable records.
- Assisted patrons with finding and selecting book and materials using Online Public Access Catalog.
- Created welcoming and comfortable space by keeping library clean and organized.
- Managed library materials for accurate record-keeping.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
- Utilized computer databases to locate library materials.
- Provided basic computer assistance to help patrons access needed resources.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Checked out and checked in materials to support patron circulation needs.
- Offered basic reference assistance to support information needs.
- Helped patrons locate resources using catalog and circulation systems.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Kept detailed records of lending transactions and library users.
- Processed library card applications to provide access to library services.
- Conducted library tours and orientations, familiarizing patrons with library's resources and services.
- Processed receipt of new book, audio visual and computer software inventory.
- Organized circulation desk with over 15000 books and periodicals to be checked out.
- Handled receipt processing for book, audio-visual and computer software inventories.
- Maintained accurate records and confidentiality of library book and periodical inventory.
Housekeeper/Caregiver
Enlivent Adult Care
09.2014 - 07.2015
- Assist with meal prep,
- Serve meals,
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Housekeeper
Victoria Folds
02.2013 - 08.2014
- Clean gym, Sanitize spa
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Verified cleanliness and organization of storage areas and carts
- Adhered to professional cleaning checklist
- Restocked cleaning storage cabinets, carts and baskets for easy use
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Scrubbed floors with special cleaners and equipment to achieve deep clean
- Returned emptied garbage receptacles to proper locations
Education
Other - HHA
Tounge Point Job Corps
Astoria, OR09.2010
Skills
- Communication Skills
- Courteous and Professional
- Record and File Management
- Customer Service Orientation
- Attention to Detail
- Time Management
- Interpersonal skills and Conflict Resolution
- Critical and Analytical thinking
- Team collaboration
- Research abilities
- Organizational skills
- Microsoft Office proficiency
- Adaptability
Certification
- CPR/First Aid
- Driver's license
- Food Handler Certification
Assessments
Customer Service Skills, Highly Proficient, 10/01/18
Timeline
Thrift Store Associate
Yakima Union Gospel Mission
09.2022 - 10.2023
Bather Assistant
Pampered Pets
02.2021 - 06.2022
Residential Advisor
Management & Training Corporation
01.2019 - 01.2021
CSR - Customer Service Representative
Arvato
07.2016 - 09.2018
Temporary Worker
Elwood Staffing
01.2016 - 07.2016
Housekeeper/Caregiver
Enlivent Adult Care
09.2014 - 07.2015
Housekeeper
Victoria Folds
02.2013 - 08.2014
Volunteer
Warrenton-Hammond Community Library
01.2012 - 09.2015
Other - HHA
Tounge Point Job Corps
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