Jesseka Howitt
Orlando,FL
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized customer service leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Renaissance Orlando Airport Hotel
Orlando , FL
2022.11 - Current
- Provide administrative support to the sales team including scheduling meetings, preparing presentations, and managing email correspondence.
- Saved costs by negotiating room rates and meeting space pricing.
- Adhered to company initiatives and achieved established goals.
- Generate leads through cold calling, networking, referrals, and other methods.
- Collaborate with internal teams such as marketing, finance, and operations departments in order to ensure successful execution of projects from start to finish.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Front Office/Rooms Manager
The Castle Autograph Collection
Orlando , FL
2022.01 - 2022.11
- Monitored the front desk staff to ensure proper customer service was provided.
- Greeted and welcomed guests in a friendly, professional manner.
- Provided support to guests with check-in and check-out procedures.
- Performed administrative tasks such as filing documents, answering phone calls, and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Ensured that all safety regulations were followed at all times.
- Created weekly schedules for front desk staff according to business needs.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
Front Office Supervisor
Marriott Lakeside Airport Hotel
Orlando , FL
2021.02 - 2022.01
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Handled customer complaints in a professional manner.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Conducted staff performance evaluations to monitor progress and individual skills.
Front Office Assistant
Super 8 Hotel
Orlando , FL
2019.08 - 2021.02
- Greeted customers and provided assistance with inquiries.
- Maintained a clean front office environment including lobby area.
- Welcomed large volume of guests and improved overall customer service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Processed payments from customers using cash and credit cards.
- Organized filing system for customer records and documents.
Self Employed-
Gifted Hands Salon
Montego Bay , Jamaica
2016.12 - 2018.12
Reservations Supervisor
Holiday Inn Resort and Spa
, JA
2010.04 - 2016.10
- Developed and implemented new procedures for handling reservations.
- Conducted regular staff meetings to discuss performance, goals, and objectives.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance and support to front desk agents when needed.
- Collaborated with other departments such as Sales and Marketing to promote special offers.
- Performed administrative tasks such as filing documents or processing payments.
- Managed online travel agent accounts including rate updates for inventory control.
- Reviewed customer complaints to determine appropriate methods for resolution.
Education
Some College (No Degree) - Healthcare Administration
Florida Technical College
Orlando, FL07.2023
GED -
Adult Literacy League
Orlando, FL02.2019
Training Certificate - Health And Wellness
CNA Training Inc.
Orlando, FL03.2018
Training Certificate - Travel And Tourism
Jamaica Tourist Board
Jamaica01.2015
Skills
- Sales Reporting
- Proposal Development
- Coaching Skills
- Customer Communication
- Staff Training and Development
- Data Entry
- Recordkeeping
- Team Building
- Sales Strategies
- Prospecting skills
- Customer engagement and support
- Safety Protocols
- Performance Tracking
- Lead Generation
- Analytical Thinking
Accomplishments
- Consistently maintained high customer satisfaction ratings on external websites.
- Recognized as Employee of the month (within 5 months of employment) for outstanding performance and team contributions.
Certification
- CPR-certified, 2022
- Trained on Excel and Word-Coursera, 2023
- Customer Service and communication-Trained and certified-Heart Trust NTA.
Timeline
Sales Coordinator
Renaissance Orlando Airport Hotel
2022.11 - Current
Front Office/Rooms Manager
The Castle Autograph Collection
2022.01 - 2022.11
Front Office Supervisor
Marriott Lakeside Airport Hotel
2021.02 - 2022.01
Front Office Assistant
Super 8 Hotel
2019.08 - 2021.02
Self Employed-
Gifted Hands Salon
2016.12 - 2018.12
Reservations Supervisor
Holiday Inn Resort and Spa
2010.04 - 2016.10
Some College (No Degree) - Healthcare Administration
Florida Technical College
GED -
Adult Literacy League
Training Certificate - Health And Wellness
CNA Training Inc.
Training Certificate - Travel And Tourism
Jamaica Tourist Board
- CPR-certified, 2022
- Trained on Excel and Word-Coursera, 2023
- Customer Service and communication-Trained and certified-Heart Trust NTA.
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