Jesseka Howitt
Orlando,FL
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized customer service leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Renaissance Orlando Airport Hotel
Orlando, FL
11.2022 - Current
- Provide administrative support to the sales team including scheduling meetings, preparing presentations, and managing email correspondence.
- Saved costs by negotiating room rates and meeting space pricing.
- Adhered to company initiatives and achieved established goals.
- Generate leads through cold calling, networking, referrals, and other methods.
- Collaborate with internal teams such as marketing, finance, and operations departments in order to ensure successful execution of projects from start to finish.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Front Office/Rooms Manager
The Castle Autograph Collection
Orlando, FL
01.2022 - 11.2022
- Monitored the front desk staff to ensure proper customer service was provided.
- Greeted and welcomed guests in a friendly, professional manner.
- Provided support to guests with check-in and check-out procedures.
- Performed administrative tasks such as filing documents, answering phone calls, and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Ensured that all safety regulations were followed at all times.
- Created weekly schedules for front desk staff according to business needs.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
Front Office Supervisor
Marriott Lakeside Airport Hotel
Orlando, FL
02.2021 - 01.2022
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Handled customer complaints in a professional manner.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Conducted staff performance evaluations to monitor progress and individual skills.
Front Office Assistant
Super 8 Hotel
Orlando, FL
08.2019 - 02.2021
- Greeted customers and provided assistance with inquiries.
- Maintained a clean front office environment including lobby area.
- Welcomed large volume of guests and improved overall customer service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Processed payments from customers using cash and credit cards.
- Organized filing system for customer records and documents.
Self Employed-
Gifted Hands Salon
Montego Bay, Jamaica
12.2016 - 12.2018
Reservations Supervisor
Holiday Inn Resort and Spa
, JA
04.2010 - 10.2016
- Developed and implemented new procedures for handling reservations.
- Conducted regular staff meetings to discuss performance, goals, and objectives.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance and support to front desk agents when needed.
- Collaborated with other departments such as Sales and Marketing to promote special offers.
- Performed administrative tasks such as filing documents or processing payments.
- Managed online travel agent accounts including rate updates for inventory control.
- Reviewed customer complaints to determine appropriate methods for resolution.
Education
Some College (No Degree) - Healthcare Administration
Florida Technical College
Orlando, FL07.2023
GED -
Adult Literacy League
Orlando, FL02.2019
Training Certificate - Health And Wellness
CNA Training Inc.
Orlando, FL03.2018
Training Certificate - Travel And Tourism
Jamaica Tourist Board
Jamaica01.2015
Skills
- Sales Reporting
- Proposal Development
- Coaching Skills
- Customer Communication
- Staff Training and Development
- Data Entry
- Recordkeeping
- Team Building
- Sales Strategies
- Prospecting skills
- Customer engagement and support
- Safety Protocols
- Performance Tracking
- Lead Generation
- Analytical Thinking
Accomplishments
- Consistently maintained high customer satisfaction ratings on external websites.
- Recognized as Employee of the month (within 5 months of employment) for outstanding performance and team contributions.
Certification
- CPR-certified, 2022
- Trained on Excel and Word-Coursera, 2023
- Customer Service and communication-Trained and certified-Heart Trust NTA.
Timeline
Sales Coordinator
Renaissance Orlando Airport Hotel
11.2022 - Current
Front Office/Rooms Manager
The Castle Autograph Collection
01.2022 - 11.2022
Front Office Supervisor
Marriott Lakeside Airport Hotel
02.2021 - 01.2022
Front Office Assistant
Super 8 Hotel
08.2019 - 02.2021
Self Employed-
Gifted Hands Salon
12.2016 - 12.2018
Reservations Supervisor
Holiday Inn Resort and Spa
04.2010 - 10.2016
Some College (No Degree) - Healthcare Administration
Florida Technical College
GED -
Adult Literacy League
Training Certificate - Health And Wellness
CNA Training Inc.
Training Certificate - Travel And Tourism
Jamaica Tourist Board
- CPR-certified, 2022
- Trained on Excel and Word-Coursera, 2023
- Customer Service and communication-Trained and certified-Heart Trust NTA.
Similar Profiles
Alexis BrunsonAlexis Brunson
Reservations Coordinator/Administrative Assistant at Renaissance Orlando Airport HotelReservations Coordinator/Administrative Assistant at Renaissance Orlando Airport Hotel
MARLON REYESMARLON REYES
Food and Beverage Manager at Sheraton Suites Orlando AirportFood and Beverage Manager at Sheraton Suites Orlando Airport
Annu (Harmeet) Kaur SANDHUAnnu (Harmeet) Kaur SANDHU
Director of Hotel Operations at Renaissance Los Angeles Airport HotelDirector of Hotel Operations at Renaissance Los Angeles Airport Hotel