Jesseline Kim
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Overnight Team Lead
Walmart
05.2021 - 11.2023
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Digital Team Lead
Walmart
04.2019 - 05.2021
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Audited team performance and compliance with store and market standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Manager
Walmart
06.2016 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Department Manager
Walmart
03.2015 - 06.2016
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Shift Supervisor
Hancockfabrics
06.2008 - 06.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Arts - Communications
Washington State University
Pullman, WA05.2014
Associate of Arts -
Yakima Valley Community College
Yakima, WA08.2011
High School Diploma -
West Valley High School
Yakima, WA05.2008
Skills
- Project Planning
- Project Restructuring
- Process Improvement
- Critical Thinking
- Calm Under Pressure
- Verbal Communication
- Flexible and Adaptable
- Supervision and Leadership
- Customer Relations
- Fluent in Korean
- Microsoft Office
- Accurate Translation
- Accuracy Verification
YouTube
Content creation which also involved working with different online retailers and informing the audience about the services they provide.
Doing reviews of products.
Languages
Korean
Native or Bilingual
Japanese
Limited Working
Timeline
Overnight Team Lead
Walmart
05.2021 - 11.2023
Digital Team Lead
Walmart
04.2019 - 05.2021
Customer Service Manager
Walmart
06.2016 - 04.2019
Department Manager
Walmart
03.2015 - 06.2016
Shift Supervisor
Hancockfabrics
06.2008 - 06.2010
Bachelor of Arts - Communications
Washington State University
Associate of Arts -
Yakima Valley Community College
High School Diploma -
West Valley High School