Jesseline Pena
Houston,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Adept in database administration and operations management. Spearheaded performance operations projects and enhancing efficiency. Skilled in effective communication, facilitated cross-departmental collaborations, and led recruitment efforts, ensuring optimal team composition and operational excellence.
Overview
7
7
years of professional experience
Work History
Nursing Operations Coordinator - Nursing Practice
Harris Health System
02.2023 - Current
- Successfully manage and plan department day-to-day operations, events, schedules, conferences, and administrative activities.
- Complete meeting notes for Nursing Policies and Procedure Council, INSPIRE, and Nursing Professional Practice Model.
- Collaborate with different committees and departments across the executive nursing team to execute departmental programs, conferences, trainings, and events.
- Manage and update the nursing practice and research intranet/SharePoint.
- Successfully completed BON Subpoenas.
- Scheduled and provided all documentation needed for Peer Review Committee.
- Create and maintain Policy Database.
- Manage and lead performance operations project with lean six sigma methodology for various programs such as Nurse Extern Transition.
- Manage and update employee records with a detailed-oriented approach to ensure compliance with standards and regulations.
- Assistant with completing nursing job descriptions research, duty comparison according to positions, and have current job descriptions.
- Initiate internal purchase order requests and facilitate the processing of reimbursement document within PeopleSoft reimbursement systems.
- Precept administrative staff, ensuring quality, productivity, and functional excellence.
- Create evaluation surveys and certifications for nursing staff.
- Contribute to staffing decisions such as interviewing candidates along the leadership team to determine behavioral and cultural fit.
- Provide technical support to Nurse Educators/Clinical Resource Nurses, enhancing their operational efficiency.
- Support the school of nursing by effectively communicating with school partners by processing students into the organization, providing them with badge forms, placing them into assigned clinical units.
- Additional committee member for Rewards & Recognition and Women Emporwerment Network.
Surgical Coordinator
Minivasive Pain and Orthopedics
04.2020 - 02.2023
- Updated attorney on their patient's treatments such as recommended procedures and surgeries.
- Scheduled patient for initial consultation and get approvals for us to continue with recommended procedure and/or treatments.
- Followed detailed schedule in which we have to accommodate patients for procedures and surgeries
- Liaison for our facility, the providers, and the attorneys.
- Maintained open communication with hospital and surgery centers where surgeries and procedure took place to ensure appropriate equipment for each surgery has arrived and schedule accuracy.
- Maintained open communication with all surgeons in regards to any concerns, patient updates, and schedule preferences.
- Created patient's packets which are needed in order to perform their recommended procedure, verifying it is the correct patient, procedure, and attorney information.
- Maintained detailed logs on a daily basis and continue to follow up with patient's and recommendations ensuring all patients are updated on their current medical status.
Front Desk and Verifications
WeeKare Pediatrics
02.2018 - 10.2021
- Accurately validate patient demographic information collects consent forms and forms of payments.
- Verified insurance, coordinates schedules and checked in/out patients.
- Collaborate with clinical staff and manage clinic daily operations such as gathering data, compiled information, patient and provider scheduling and prepared closing reports.
- Additional task includes: verifying commercial and Medicaid insurance, calling to schedule follow ups or reschedule no show and cancel appointments.
- Provided guests with above-and-beyond service.
Avid Tutor
Sheldon ISD
08.2019 - 03.2020
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Provided tutoring sessions for Early College and High School students.
Front Desk Receptionist
Legacy Community Health
10.2018 - 08.2019
- Accurately validate patient demographic information collects consent forms and forms of payments.
- Verified insurance, coordinates schedules and checked in/out patients.
- Collaborate with clinical staff and manage clinic daily operations such as gathering data, compiled information, patient and provider scheduling and prepared closing reports.
- Provided guests with above-and-beyond service.
Front Desk Receptionist and Patient Advocate
Davinvi Pain Consultants
03.2017 - 02.2018
- Communicate with patients, check them in and verify demographics.
- Enter information correctly into ECW and applied excellent customer service.
- Call to reschedule missed, canceled, and follow up appointments.
- Collect co-pays for insurance patients.
- Call and email attorneys when patients are non-compliant.
- Patient Advocate duties include updating attorney on their patients' treatments such as procedure and surgeries, also schedule patient for initial consultation and get approvals for their treatments.
Education
MBA -
The University of Texas Rio Grande Valley
Edinburg, TX12.2024
Bachelor of Science - Healthcare Administration
University of Houston Clear Lake
Houston. TX05.2022
Associate of Applied Science - Applied Science
San Jacinto Community College
Houston07.2019
Associate of Arts - Business
San Jacinto Community College
Houston07.2019
High School Diploma -
Galena Park High School
Galena Park, TX07.2016
Skills
- Database Administration
- Operations Management
- Recruiting/Hiring
- Program/Project Management
- Effective Communication Skills
Timeline
Nursing Operations Coordinator - Nursing Practice
Harris Health System
02.2023 - Current
Surgical Coordinator
Minivasive Pain and Orthopedics
04.2020 - 02.2023
Avid Tutor
Sheldon ISD
08.2019 - 03.2020
Front Desk Receptionist
Legacy Community Health
10.2018 - 08.2019
Front Desk and Verifications
WeeKare Pediatrics
02.2018 - 10.2021
Front Desk Receptionist and Patient Advocate
Davinvi Pain Consultants
03.2017 - 02.2018
MBA -
The University of Texas Rio Grande Valley
Bachelor of Science - Healthcare Administration
University of Houston Clear Lake
Associate of Applied Science - Applied Science
San Jacinto Community College
Associate of Arts - Business
San Jacinto Community College
High School Diploma -
Galena Park High School