Jesselyn Moreno

• Evaluated damages to properties for both residential and commercial claims
• Conducted interviews with insureds, witnesses, contractors and other parties involved in the claim process.
• Analyzed estimates of repair costs prepared by contractors or homeowners.
• Visited the scene of loss and documented damage through photographs, measurements and sketches.
• Assessed the cause of losses such as fire, water, windstorm or vandalism.
• Drafted detailed reports summarizing findings from investigations into property losses.
• Drafted comparative estimates using Xactimate software.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Reviewed data to verify validity of claims and determine case management actions.
• Drafted statement of loss to summarize damages, payments and underlying policy coverage.
• Completed required investigations on referred files within established timeframes.
• Identified and collected evidence and determined value to specific claim to properly assess conditions.
• Contacted injured parties and legal representatives to negotiate final settlements for claims.
• Closed numbers of cases per quarter by leveraging strong organizational and multitasking abilities.

Working in Multiple Departments:

• CA Auto Policy Management
• CA Home and Watercraft Policy Management
• Regional Claims Reporting

Task and Responsibilities:

• Updated all members' insurance data regularly and carefully inputted changes into company's computer system
• Review decelerations and by-laws for insured's coverages in easy-to-understand terminology.
• Processed first reports of loss and underlying file material
• Provided services to customers over the phone
• Improved operations by working with team members and customers to find workable solutions
• Worked with multiple systems to input and compile data gathered from various sources
• Followed specific security rules and guidelines to protect sensitive data, including insureds Motor Vehicle Report and payment card information
• Served as subject matter expert for non-standard coverage questions, property damage and collision.
  

• Customer Care (Teller/loan Agent)

• Cash and Vault Handling

• Microsoft/Excel Basics

• Data Administration Management System Researched banking guidelines and statutory requirements to stay updated on new laws and applications

• Analyzed client capital structures, plans, recommended products, and financial strategies to meet needs